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Subway

3.7
(333 reviews)

Business Details

(417) 869-7827
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Springfield Subway® Restaurant at 2721 N. Kansas Expressway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2721 N. Kansas Expressway, Springfield, MO
65803, United States

Hours

Reviews

3.7
333 reviews
5 stars
157
4 stars
57
3 stars
42
2 stars
19
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unprofessional behavior from staff, including attitude problems and lack of acknowledgment.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, incorrect orders, and unsatisfactory sandwich preparation.

Coupon Acceptance

Customers expressed frustration over the refusal to honor coupons, leading to dissatisfaction with pricing and value.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being unhelpful or untrained.

Cleanliness Concerns

Reviews highlighted cleanliness issues in the dining area and restrooms, impacting the overall dining experience.
  • TH
    T Hampton
    Feb 11, 2026
    1.0
    Im not sure what's going on at this place but what the hell. I go in one night as the manager is leaving the store to the closer and after my purchase, I am told I unlocked a free sub for my 4th purchase. Today, I go in and the manager is there. Starts making our order and we like our toppings on in a specific order. Which we told her when she asked if we wanted Lettuce. I responded with " yes but after everything" then proceeds to disregard what I JUST told her and does whatever she wants. Then apologizes for upsetting me. This wasn't an accident. I just told her how I wanted my food. Then, come to the end, she says my total and I say I was told I have a free sub. She told me I was mistaken amd "sorry" even though it was her employee that told me I have a free sub. Nobody there seems to really give a damn and after spending $31 after some daily discounts, I feel this was a horrendous trip. If the food is bought wasn't going to someone who hadn't eaten yet, I'd have walked right out. Worst management ive seen at a Subway in quite a long time and absolutely the worst training of employees under her
  • CR
    Catherine Richardson
    Jan 14, 2026
    2.0
    The food was very good and Zach was polite. However, I had a Subway coupon that was not expired and they would not honor it, because they said it was a corporate coupon and not sent directly from the store. By that point, the sandwiches had already been made and there was a long line behind us. Zach called his manager on the phone and was told that they would not honor the coupon. So I paid full price... I would not have gone to Subway had I known they would not honor the their coupon. As a Subway store, they should honor the Subway coupons - corporate and local.
  • SS
    Samiru Sudharaka
    Nov 15, 2025
    2.0
    I showed my coupon before ordering and they said its valid and work. After I got my food they charged full price and say sorry coupon cannot use.
  • BP
    Bambi Perry
    Oct 5, 2025
    5.0
    nice people. smies
  • JC
    Jared Cullison
    Sep 16, 2025
    5.0
    A review for Subway? Normally, I wouldn’t bother. We all know what a Subway is, but this experience was exceptional. Newly remodeled, wonderful service and attitudes in everyone at the store, clean, and a great sandwich. Management is doing something right.

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Certified March 01, 2026Yext Knowledge Graph
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