Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Springfield Subway® Restaurant at 3860 W Chestnut Expressway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
308 reviews
5 stars
153
4 stars
62
3 stars
33
2 stars
16
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising friendly and attentive staff, while others reported rude behavior and poor service.
Food Quality
Several customers complained about food quality issues, including stale bread, incorrect orders, and unsanitary conditions, while others enjoyed their meals.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of unclean bathrooms and flies in food, although some customers noted that certain locations were well-maintained.
Management Issues
There were multiple mentions of poor management practices, including inadequate training of staff and lack of responsiveness to customer complaints.
- JEJustin EskinaDec 30, 20251.0I wish this Subway would either close down completely or have a change in management. They are constantly out of meatballs. The restaurant is normally in terrible condition. How are you out of meatballs at 11:30? Can't wait for Jersey Mikes to open on West Sunshine so I never have to eat Subway again.
- RBRobert BorchersDec 14, 20255.0The 2 people working 12/13/25 at 7pm provided top notch service. There was a mistake with my sandwich and each of them were sincere and made it right without making me feel like it was an issue.. As I was leaving, she stopped me and wanted to apologize and baked us some fresh cookies for the mistake. She did not have to do that, but it was a small gesture that made my nephew and I smile! Job well done team!
- TQTammy QuickNov 23, 20251.0If I could give 0 stars I would!!!! The curly, dark haired chick at my store today was rude!!! Not a thank you,, have a nice day, NOTHING!!! My Italian sandwich sucked
- JKJoshua KeirnNov 20, 20251.0Workers all have bad attitudes and harrass customers with no repricussons from management. It's more than an unsafe environment.
- AAAlexis AtwoodSep 30, 20251.0If I could give this store a -100 STARS I would Terrible terrible customer service Very very bad attitudes Don’t want to work ALWAYS TURNS OFF ONLINE ORDERS!!!! and don’t want to make bread if out by 4pm so they have nothing don’t want to de-thaw meatballs or red sauce says they don’t have any hot they say it’s in the cooler even when we are willing to wait?! At 4pm half American hasn't even eaten dinner yet 2 hours before they close they rather tell you they are out of tomato’s instead of having to take a lid off a new tub Didn’t even get my order correct tonight for the hundredth time After they argued with me for 30 minutes over a different new sandwich ended up giving me the one they told me I could not have. I called to tell them that I did not receive the sandwich that was laying on the table. They said they put in the bag. Their response was cuss words I have The recording, if nobody wants to do anything about how we were treated upon this consistently time and time again with the night crew at this subway, then I will turn the recording into the Better Business Bureau Employees or managers or even corporate you need to train your employees to make a sandwich not a hot dog period. Maybe even pretend to act like they like their job even if they don’t every time they mess up my order someone always blames it on another employee very unprofessional and disrespectful to the customers
Frequently Asked Questions About Subway
What are the operating hours of the Subway restaurant at 3860 W Chestnut Expressway in Springfield?
The Subway at 3860 W Chestnut Expressway is open every day from 10:00 AM to 11:00 PM.
What meals does this Subway location serve?
This Subway location serves breakfast, lunch, and dinner.
What types of services are available for ordering food at this Subway?
You can order food via in-store pickup, curbside pickup, or delivery at this Subway location.
Does the Subway restaurant at this location offer catering services?
Yes, catering services are available at this Subway.
Can I dine inside the Subway restaurant at 3860 W Chestnut Expressway?
Yes, this Subway serves dine-in customers.
Where can I find the menu and nutritional information for this Subway?
You can view the menu and nutritional information at https://www.subway.com/en-US/MenuNutrition/Menu.
How can I contact the Subway restaurant at 3860 W Chestnut Expressway?
You can call them at +1 417-771-5563 for inquiries or orders.
What nearby places can I visit before or after dining at this Subway?
You can visit Patio Patrol Springfield for pest control services or The Wizard Of Ohm for shopping and gifts close to the Subway location.
Are there other food options near the Subway on W Chestnut Expressway?
Yes, nearby options include Pizza Hut for pizza and chicken, and Tuka Tacos #2 for Mexican cuisine.
What nearby amenities can help customers visiting the Subway at 3860 W Chestnut Expressway?
Nearby amenities include Star Mart and Cenex for convenience shopping and gas, and the Redwood Motel for lodging.