Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiences of waiting over an hour.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and food quality issues, including cold or poorly prepared food.
Staff Friendliness
While some customers praised the friendliness of the staff, others noted instances of rude service and lack of responsiveness.
App Functionality
Many customers experienced issues with the Sonic app, including it being unavailable or not functioning properly for orders.
Food Quality
Feedback on food quality was mixed, with some enjoying the offerings while others reported stale or poorly prepared items.