Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiences lasting over an hour.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and poorly prepared food.
Staff Friendliness
While some reviews praised the friendliness of the staff, others noted instances of rude service and lack of responsiveness.
App Functionality
Many customers experienced issues with the Sonic app, including it being unavailable or not functioning properly for orders.
Overall Experience
The overall sentiment was mixed, with some customers enjoying their visits while many expressed frustration with service and food quality.