At Papa Johns Pizza in Springfield, MO, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Springfield pizza for any occasion. Call us for pizza delivery in Springfield or stop by 1814 W KEARNEY ST for carryout to order the best pizza in Springfield, along with breadsticks, wings, and more!
Numerous customers reported issues with food quality, including undercooked pizzas, spoiled ingredients, and missing toppings.
Service Issues
Many reviews highlighted poor customer service experiences, including rude staff, long wait times, and mishandled orders.
Cleanliness Concerns
Several customers expressed concerns about the cleanliness of the staff and the food preparation area.
Delivery Problems
Customers frequently mentioned delays in delivery, with some orders arriving cold or not at all.
Mixed Experiences
While some customers praised the pizza and service, many others reported consistent problems, leading to a divided overall impression.
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Adrian Dostan
Nov 24, 2025
1.0
Very disgusting.
I went to get pizzas. The guy who gave me the pizza had very long nails and even dirty in spots. I tried to kinda accept it because the kids were waiting home to eat, but I had tu turn around and gave them back the pizza. My mind couldn't accept what I saw. Plus they make food with their hand no gloves and seeing his nails i don't know if I will be ordering pizza from any Papa Johns. Here is a picture of the guy hand. You guys can see it differently but to me that's terrible service.
SS
Steven
Oct 29, 2025
1.0
When they messed up my order they offered me a free pizza. Called in to claim it and they told me to wait 3 hours.
MD
Mary Dillard
Oct 24, 2025
5.0
Great lil place
MG
mike georgopulos
Oct 23, 2025
1.0
The most disgusting pizza I’ve ever eaten. I’m pretty sure the pepperoni that was in the pizza was spoiled. I almost vomited when I took the first bite. I would definitely go to another location.
LM
Laura Montgomery
Sep 21, 2025
5.0
It was a super busy night and the crew was very fast past with being understaffed. Staff was also very understanding the wait time was a lot for a hungry crowd so they made up for it. Good experience, definitely recommend.