CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Springfield is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported issues with food quality, including rotten ingredients and small portion sizes.
Customer Service
Service experiences varied widely; some staff were praised for friendliness, while others were criticized for rudeness and poor communication.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms and dining area.
Pricing
Many customers felt that the prices were too high for the quality and quantity of food received.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the environment while others found it too loud or chaotic.
JS
jay scherder
5 days ago
3.0
The bathrooms were disgusting.
CH
Christopher Hankins
Feb 21, 2026
2.0
Insanely expensive food considering it had hair in it. Middle aged lady with black hair is extremely hateful
LF
Leah Flett
Dec 15, 2025
5.0
Photo for reference of order. I ordered a sandwich in Asiago bagel.. they called and said they didn’t have it but they would replace it with a different kind, I said no problem just use the original bread. Well I get my order and I do in fact have a full sandwich made with an Asiago bagel and also a half sandwich made with the original bread! I guess they found a bagel and still gave me the extra. That is so nice!! Thank you!
KF
Kristina Fearnside
Nov 7, 2025
1.0
Worst Panera I’ve ever been to. Ordered a whole Greek goddess salad, received a half. Lettuce was wilted and rotten in many parts. Restaurant was dirty and service was nothing exceptional. I’ll never return to this location.
AJ
Aleksadre Jakobia
Nov 5, 2025
1.0
Young blonde girl didn’t tell me the code for restroom
Super rude 🤮