CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Springfield is here with warmth and welcome. Panera Bread. Food as it should be.
Multiple customers reported issues with food quality, including rotten ingredients and small portion sizes.
Customer Service
Service experiences varied widely; some customers praised friendly staff, while others reported rudeness and poor treatment.
Cleanliness
Several reviews mentioned the need for improved cleanliness in the dining area and restrooms.
Pricing Concerns
Many customers expressed dissatisfaction with the high prices relative to portion sizes and food quality.
LF
Leah Flett
Dec 15, 2025
5.0
Photo for reference of order. I ordered a sandwich in Asiago bagel.. they called and said they didn’t have it but they would replace it with a different kind, I said no problem just use the original bread. Well I get my order and I do in fact have a full sandwich made with an Asiago bagel and also a half sandwich made with the original bread! I guess they found a bagel and still gave me the extra. That is so nice!! Thank you!
KF
Kristina Fearnside
Nov 7, 2025
1.0
Worst Panera I’ve ever been to. Ordered a whole Greek goddess salad, received a half. Lettuce was wilted and rotten in many parts. Restaurant was dirty and service was nothing exceptional. I’ll never return to this location.
AJ
Aleksadre Jakobia
Nov 5, 2025
1.0
Young blonde girl didn’t tell me the code for restroom
Super rude 🤮
DW
Donna Wagner
Oct 17, 2025
5.0
Thanks so much for the wonderful lunch experience today with my 93 year old mother....the manager gave my mom a $2 Discount on her pick two ...the food and service was great...and the boy bussing tables was going way beyond cleaning up the dining room and always having a table ready and was very helpful nice and well mannered...
AV
Angela Vescuso
Oct 16, 2025
5.0
What a great place! The girl was so nice! She said she's been working there over 10 years and really made the experience better! Thank you!