McDonald's

3.1
2432 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 W Sunshine, Springfield, MO
65807, United States

Hours

Reviews

3.1
2,432 reviews
5 stars
704
4 stars
432
3 stars
429
2 stars
242
1 star
625

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.

Staff Behavior

Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their friendliness while others were described as rude or dismissive.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and food handling practices.

Food Quality

The quality of food received mixed reviews, with complaints about cold, stale, or improperly prepared items.
  • MS
    Michelle Smith
    Nov 14, 2025
    1.0
    I would prefer to give negative stars. My husband and I went through drive through and was told $10.35 at the screen and then when we got to the window we were told $15.70 for two McChicken sandwiches and two double cheeseburger sandwiches. When we questioned the cashier she read back some order with a large Dr pepper on it and we said no ma'am we only had four sandwiches and they were buy one get one for a dollar she then said hold on a second and came back and told us our total was still $15. We said no thank you left that location and went to the location on S Campbell and I understand that there will be a price fluctuation between different stores. Our total for the exact same order was $7.76.... that seems like a little bit more than a price fluctuation.
  • CC
    Cross Current
    Nov 8, 2025
    1.0
    We ordered a happy meal and a medium fries 🍟 as well. The total wait at the drive thru was over 15 minutes. Felt closer to 30. First windows forgot we ordered medium fries as well. 2nd window we got our food, and waited to get the apple juice for the happy meal. When we were home we noticed there were no apple slices in the happy meal, instead was small fries. My medium fries container was barely over halfway full. That long of a wait for awful food is ridiculous. Will not return to this location.
  • KW
    Karen White
    Nov 6, 2025
    1.0
    Went through the drive thru and had to go inside because I didn't get my fries for either combo meal. I waited almost 5 minutes for someone to come to the front counter to help me and then the fries were cold when I finally got them. I was given 1 ketchup packet for 2 combos and 2 happy meals and 1 BBQ sauce total for 2 happy meals and a 10pc nugget. The chicken sandwich was supposed to be no mayo, add mustard but they just added 2 little drops of mustard on top of the slathering of mayo that was squirting out of the bun even though it wasn't supposed to be there.
  • SB
    Skylar Barber
    Oct 25, 2025
    1.0
    Staff did not give me the McDonald’s pieces I was supposed to get with meal. Ordered four items. A large drink. A large fry. A 10 piece. (Instead of a 10 piece they gave me a 4 and 6 piece box) A Big Mac. Only one item had a piece. Not saying I would’ve won anything. But now my chance were cut and on top of that how do I not get what I paid for? Are you joking? (After telling them I would speak to corporate and one employee asking if it was a big deal. They gave me 3 Big Mac boxes with peels on them. To replace what I didn’t have. They also seemed to magically have 10 piece nugget boxes. ) I still think I would like to to contact corporate and probably will because to me it sound like something fishy is going on lol
  • AC
    Adyn Carnahan
    Oct 24, 2025
    1.0
    The food is ok but the service is just unimaginably slow we waited atleast 45 mins for a large fry that they missed in the bag, it is relatively clean inside altho

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 501 W Sunshine, Springfield, MO?

McDonald's at 501 W Sunshine is open 24 hours every day of the week.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 9:59 PM.