Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Staff Attitude
Feedback varied on staff friendliness, with some customers praising helpful employees while others reported rudeness and poor customer service.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and unpleasant smells inside the restaurant.
Food Quality
While some customers enjoyed the food, others complained about cold or poorly prepared items, including hard or stale products.
ER
Ethan Reich
6 days ago
1.0
It doesn't matter if you ordered on the mobile app in the store. Go through the drive-thru or unfortunate enough to be a doordasher. This location is god-awful slow unresponsive terrible. I cannot warn you enough. Just stay away from this McDonald's at all cost
NG
Nick Geier
Nov 6, 2025
1.0
Came through the drive thru last night for two double cheeseburgers. I paid and was told to park in the 1st parking spot. I waited 10 minutes and then a young worker came out and said the name for the order. It was incorrect and he realized that he had given my order to the other car that had been waiting 5 minutes earlier. I waited another 10 minutes and then came inside to see how much longer the wait would be. Now the reason I gave a 1-star review: when I went inside, I watch the manager/shift lead absolutely tearing into this kid. I mean cussing, demeaning, all of it: complete power trip. Seeing that a line had grown in the drive thru, I imagine he had been tearing into this kid for the past 10 minutes and was not focused on helping customers. I stood inside for a couple minutes watching this happen, and not once was I acknowledged. I walked out, waited another 5 minutes in the 1st parking spot, and decided to pull around for a refund. As I was pulling around, I looked inside and what did I see? This shift lead/manager still tearing into this kid. He had been tearing into this kid for 15 minutes. This man has no business having authority if he thinks that is how you develop a young kid into a good employee. He had no awareness of the customers and had lost focus of what his job is: to ensure his team is serving customers to the best they can. Yes, the kid needed to be coached on verifying orders more clearly in the future, but the way in which he did it was of no benefit to the kid and showed how completely disqualified he is to have any authority. I'm in management as well and I know what it looks like to correct and discipline employees, but shaming them in front of customers and in front of other employees is disgusting. He should be fired or demoted and I would love to be reached out to for more details if needed to make this happen.
AT
Andrew Thompson
Nov 5, 2025
3.0
I go to this McDonalds souly because of its convenient location near my home. The amount of times I have actually received my food from the drive through window and not a employee walking it out to my car can be limited to one hand
TP
Tina Phelps
Nov 1, 2025
1.0
No stars. It made me give them one star to post my comment, but it's a no star McDonalds of a night time
They're service sucks their ability to pay attention to their customers inside the store sucks. If you're a doordasher, they don't help. then get attitudes with you, yells at customers, they complain to customers about how long theyve been working that shift that day...threatened to have me put out for trespassing or a trespasser. I was.
In there for an hour and 20 minutes tonight.Waiting on 2 DoorDash.Orders don't go there
JB
Jeremiah Buie
Oct 30, 2025
1.0
Where do I start…. I went through the second of the two drive through lanes which at the time was the shortest with only one car in front of me to order. I am not expecting when I say 4 cars in the first lain move forward having placed their order before I move up to give mine. When I move up I am told to “wait a minute” I wait about 5 min which during that time another car was held in the first lane immediately. Finally they are ready to take my order and proceed to get it wrong twice, and did not except my McDonalds reward cod for a free fry. After I get my food I open my rap and it had sauce on the outside and got in my hands (not a big deal but still) another thing is they didn’t put the Monopoly sticker on my large drink (I was really looking forward to that)
Over all just a bad experience with a lot of things piling up
What are McDonald's operating hours at 234 S National Avenue, Springfield, MO?
McDonald's at 234 S National Avenue is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location offers drive-through service 24/7.
Can I order McDonald's delivery from this Springfield location?
Yes, delivery is available 24/7 with options including delivery, same-day delivery, and no-contact delivery.
What payment options does McDonald's accept at this location?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any mobile apps available for ordering from McDonald's?
Yes, you can order using the McDonald's app available on the Apple App Store and Google Play Store.
Does this McDonald's offer free WiFi and other services?
Yes, services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is McDonald's located in Springfield?
McDonald's is located at 234 S National Avenue, Springfield, Missouri, 65802, United States.
What are some nearby places of interest around McDonald's that I can visit?
Nearby places include Honors College at Missouri State University, Starbucks coffee shop, and Garbo's Pizzaria for additional dining options.
How can nearby transit and services help me when visiting McDonald's?
Nearby locations such as Dillons Gas Station and Walgreens pharmacy may be convenient stops before or after your visit to McDonald's at 234 S National Avenue.
Are there other dining options near McDonald's if I'm looking for variety?
Yes, in addition to McDonald's, nearby dining options include Enoch's BBQ & Southern Classics and Chipotle Mexican Grill, offering barbecue and Tex-Mex cuisines.