McDonald's

3.5
2262 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1717 W Battlefield, Springfield, MO
65807, United States

Hours

Reviews

3.5
2,262 reviews
5 stars
759
4 stars
503
3 stars
464
2 stars
174
1 star
362

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, particularly management.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect cooking.

Cleanliness

The restaurant's cleanliness was criticized, with reports of dirty dining areas and unsanitary conditions.
  • MK
    Matthew K
    4 days ago
    1.0
    I just went through for lunch and this was my fry I got. Where are the rest of them. This McDonald's is why people are not eating at your restaurant as much. We as customers pay the higher price and still get screwed over. REALLY! The employees have no personality and rather be set on fire as opposed to be working.
  • JG
    Justin Grant
    5 days ago
    1.0
    Was on a 30 minute lunch break with my wife. After 15 minutes of waiting on our food, I asked if we can get our food. Employee became annoyed and said that I was rude for asking for our food since they were waiting on fries. Informed the employee that was what we were told six minutes ago and asked to speak with manager. Manager stated that it took extra time since they needed to refill fry hopper. Told manager that our lunch was ruined because of this and the fry hopper isn't my responsibility or problem. Food was thrown at us and they ignored me as I asked for their names . WILL NEVER RETURN TO THIS LOCATION EVER!!! Barely got back to work on-time and didn't get to enjoy meal with wife
  • JC
    Jacob Cote
    Nov 12, 2025
    1.0
    Probably the worst experience I’ve ever had in a McDonald’s. Where to begin. Let’s start with my kids happy meal. Supposed to be a 6 piece nugget, instead of nuggets they filled the container with buffalo sauce and gave it to my kid. My burgers are supposed to have only ketchup and cheese and they are loaded with toppings I did not want. I had to correct the order at least 3 more times and it still isn’t right. The staff was belligerent (the dude taking drive thru orders cussed out his coworker over the intercom, so obviously my children could hear it), all cussing loudly in front of customers. Not coming back even if God himself told me to and I would recommend not going here unless you want to experience some next level BS.
  • PB
    Parker Brotherton
    Nov 11, 2025
    4.0
    Pretty solid for your average mcdoanlds. 2 of the inside machines were down and they were slightly understaffed but the staff was very pleasant all things considered.
  • CJ
    Chelsea Jackson
    Nov 6, 2025
    1.0
    DISGUSTED!!!! FOUND A RECEIPT IN OUR BURGER THAT LOOKS LIKE SOMEONE PUNCHED IT IN THERE!!! WILL NOT BE RETURNING WAITED TEN MINS TRYING TO GET AHOLD OF ANYONE NO ONE WOULD ANSWER!! Edit- they say do this reach out here I DID I DID NO ONE CALLED ME I TRIED CALLING YOUR STORE NO ONE ANSWERED THIS IS RIDICULOUS!!!! THIS WAS A CHILDS FOOD IT STAYED IN THE FRIDGE FOR THREE DAYS TRYING TO GET THIS MATTER HANDLED I THREW IT AWAY IM TIRED OF BEING FRUSTRATED EVERY TIME I OPENED MY FRIDGE. Get your night crew together I've been a manager for over ten years a various places this is unacceptable. Looks intentional to me and like I'm being ignored. I am now the manager of a grocery store.... I just would never ever treat a customer this way.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's located at 1717 W Battlefield, Springfield, MO?

McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it operates 24 hours.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 5:00 AM to midnight Sunday through Thursday, and 24 hours on Friday and Saturday.