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McDonald's

3.5
(2491 reviews)

Business Details

1114 West Kearney, Springfield, MO
65803, United States
(417) 865-3166
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1114 West Kearney, Springfield, MO
65803, United States

Hours

Reviews

3.5
2,491 reviews
5 stars
855
4 stars
534
3 stars
510
2 stars
191
1 star
401

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, including managers, leading to negative interactions.

Food Quality

Several reviews mentioned receiving cold or poorly prepared food, with complaints about freshness and proper cooking.

Cleanliness

Customers noted unsanitary conditions in the dining area and issues with cleanliness, including dirty tables and restrooms.
  • TF
    Trish Ford
    4 days ago
    1.0
    Absolutely the WORST McDonald's in town. I literally stood at the counter for ten minutes before anyone even asked if I needed something. Not saying that I'm special or anything but I spent $53 dollars on two meals. There was also a line starting behind me and they have also had to wait 10 mins or longer to get anyone to acknowledge they were there. This is absolutely unacceptable. When I did get someone to help me they were rude and acted like I was bothering them. This place needs to do MUCH better. This is just a sad excuse of a restaurant.
  • LJ
    Leanna Jennings
    5 days ago
    1.0
    Hateful staff. Terrible cold food. Waited almost 30 minutes while they "fixed" the register. One kid was trying his best but the females were very rude. Ill never eat thre again. Corporate will be notified.
  • NM
    Nella McCoy
    6 days ago
    1.0
    I just ordered and they didnt have sweet tea and didn’t tell me until the food window. which was fine- I’m not picky. However I waited outside of the drive thru line for this ticket to only get a 4 piece. I have to be at work so this can’t be made right but was extremely disappointing.
  • AG
    amber grace
    Feb 21, 2026
    1.0
    This location has really went down hill. Anytime I order from here (especially evening/night shift), my sauce is literally always forgotten. I come inside to get some because of dinner rush in the drive thru. When I don’t have a receipt (because I did mobile which had already disappeared in the app), I’m denied service, given bad attitude, treated like I’m dumb, & an inconvenience by who I think was a manager. Not even an offer for me to pay for the sauce, when I should’ve gotten it with my meal anyway, which wasn’t even the burger I ordered AND with old cheese 😂 I definitely should’ve throughly checked my order better, but this was ridiculous..Has got to be top 3 worst McDonalds in springfield.
  • MA
    Mike Adams
    Feb 11, 2026
    1.0
    Horrible, I live down the road and in the last year you cannot come here it will take you forever to get your food it won't be correct nothing good about this place anymore, we had to find a new one to go to this place is just not worth it horribly ran and managed, today we waited an hour and 15 minutes that is ridiculous, we went inside they said they couldn't find where we even ordered, never again McDonald's

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Springfield, MO?

McDonald's in Springfield is open from 6:00 AM to 11:00 PM Monday to Thursday and Sunday, and 24 hours on Friday and Saturday.

When is the McDonald's drive-thru open?

The drive-thru opens at 6:00 AM and closes at midnight from Monday to Thursday and Sunday, and operates 24 hours on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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