McDonald's

3.5
2620 reviews
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Business Details

1114 West Kearney, Springfield, MO
65803, United States
(417) 865-3166
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1114 West Kearney, Springfield, MO
65803, United States

Hours

Reviews

3.5
2,620 reviews
5 stars
910
4 stars
563
3 stars
547
2 stars
201
1 star
399

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Staff Behavior

Numerous complaints were made about rude and unprofessional staff interactions, particularly from management.

Cleanliness

Several customers noted unsanitary conditions in the dining area and issues with food quality, including cold or poorly prepared items.

Management Issues

Frequent mentions of poor management practices and lack of effective leadership contributed to the overall negative experience.
  • HS
    Helen Smith
    1 day ago
    1.0
    Ordered the 2 biscuits and gravy this morning in the drive through and tell me why there are 2 biscuits stacked on top of each other and just enough gravy to cover the top biscuits?? Ridiculous for the price you pay for that item. They also had to remake the mocha frappes I ordered because those where even wrong. I could possibly understand if you was seriously busy but it wasn't. Even had to wait for hash browns which were not hot if they just cooked them 🙄. Order number 1212
  • AC
    Alissa Clark
    6 days ago
    1.0
    I’m sure everyone can agree but WHY DOES THIS MCDONALDS ALWAYS TAKE SO LONGGGG I can be patient but waiting over 10-15 minutes EVERY SINGLE TIME I GO HERE IS INSANE LIKE PLEASE GET NEW MANAGEMENT AND EMPLOYEES 😭😭
  • BS
    Brittny S
    Dec 29, 2025
    1.0
    This location is trash. Got harassed because I took one bite out of a burger they didn’t make right. Literally screaming at me through the drive thru. It was so embarrassing. On top of the constant 45 minute wait we experience. I thought ordering AHEAD would help and made no difference. This location needs serious work.
  • JP
    Jordan Park
    Dec 28, 2025
    1.0
    Paid for my food online, got their at 11:30 and they said they was closed. Mind you they close at 1AM, I work fast food so I know how it is but a whole hour and a half??? And I already paid?? Lousy workers for real
  • BA
    Brian Anderson
    Dec 24, 2025
    1.0
    Placed a on line order waited in drive thru 45 minutes got to window they said my ordered was not processed and for me to cancel order online line I was not getting my food due to they closed at 9 my order was placed at 855 and I got in drive thru at 9
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Springfield, MO?

McDonald's in Springfield is open from 6:00 AM to 11:00 PM Monday to Thursday and Sunday, and 24 hours on Friday and Saturday.

When is the McDonald's drive-thru open?

The drive-thru opens at 6:00 AM and closes at midnight from Monday to Thursday and Sunday, and operates 24 hours on Friday and Saturday.