Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely slow service, with long wait times in both drive-thru and lobby, often exceeding 30 minutes.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Staff Attitude
Several customers experienced rude or inattentive behavior from staff, including managers, leading to a negative dining experience.
Food Quality
Customers noted that food was often cold, poorly prepared, or not fresh, with some expressing concerns about food safety.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.
JB
Jennifer Brown
2 days ago
4.0
Had to wait awhile for my food, only 1 car in the drive through before me, so 🤷♀️ I dont know what was taking so long.
ND
Nate Delcour
Nov 7, 2025
1.0
Ordered a double burger without mustard. Got all the way home and it was a completely plain single patty burger. Never going to this one again and on top of that had to be parked and waited forever. People use drive through for a reason.
TS
TunE Syco
Nov 7, 2025
1.0
Ordered a bacon McDouble with pickles and ketchup and got a burger with three meat patties im not gonna complain about the extra Pattie but why in the world didn’t I get ketchup or even the bacon that I paid extra for?
RK
Rhonda Kay
Oct 30, 2025
1.0
Every single time we come to this location, we are asked to pull forward (as is almost every vehicle in front of us it seems). After waiting for a ridiculous amount of time for our food, the order is never correct. Tonight, we asked not to be pulled forward, as two cars had already been pulled, and we were rudely told that we HAD to move, as we were running up her clock and she didn’t have time to be messing with us back and forth. We were told that if we didn’t pull forward, we would have to take a refund and give back the drinks and happy meal that had already been handed to us. The woman then demanded our card to refund the $ to. We told her we didn’t want a refund, we just wanted our dinner. She still rudely insisted we move and even started counting, like you would to a child in trouble. She told us we better move “on two” because our food wasn’t ready. Reluctantly, we pulled into the parking space they instructed. When they finally brought the food out, of course, we were missing a sandwich and had to go back in, where they treated us like we were the problem. To top it off our fries were not even hot or fresh, our sandwiches were old, sloppy and clearly had been sitting, with the exception of one sandwich. This happens at this location every time we go. We were treated so poorly this time, we will not be back. Since when did fast food get so complicated… they literally have to pull forward every vehicle so that their clock time doesn’t run up? That defeats the purpose of the clock timing how long it takes to get the food out, doesn’t it? They don’t care about providing fresh, hot food, anymore…only about their “clock time” for each order.
DS
Dan Snell
Oct 25, 2025
1.0
I ordered 2 kids meals so I could get the kids boo buckets and a big Mac and was instructed to pull into a parking spot because they were out of patties? Watched multiple cars get food and leave after I had been parked for over 20 minutes. Had to walk inside and ask for a refund. They said they had no such order...Honestly the employees all seemed high or delirious or something.
What are the opening hours for McDonald's in Springfield, MO?
McDonald's in Springfield is open from 6:00 AM to 11:00 PM Monday to Thursday and Sunday, and 24 hours on Friday and Saturday.
When is the McDonald's drive-thru open?
The drive-thru opens at 6:00 AM and closes at midnight from Monday to Thursday and Sunday, and operates 24 hours on Friday and Saturday.
Does McDonald's offer delivery and curbside pickup services?
Yes, McDonald's offers delivery, same day delivery, no-contact delivery, and curbside pickup services.
How can I order McDonald's online or via a mobile app?
You can order online at https://mcdonalds.order.online/business/-5579, or use the McDonald's App available on the Apple App Store and Google Play Store.
What payment options are accepted at McDonald's Springfield?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location offers drive-thru service.
Are there any nearby fast food restaurants to McDonald's on West Kearney?
Nearby fast food options include Burger King and Long John Silver's, which you might consider visiting before or after your meal at McDonald's.
What nearby entertainment options are available around McDonald's?
You can visit Holiday Lanes bowling alley or Kingdom Jiu Jitsu martial arts club located nearby for some entertainment and fitness activities.
Are there nearby automotive services near McDonald's on West Kearney?
Yes, nearby automotive services include Car Nation dealership, O'Reilly Auto Parts, Clint's Auto Service, and D&K's Family Auto Detailing.
Is there WiFi available at this McDonald's location?
Yes, McDonald's Springfield offers WiFi as one of its services.