Jimmy John's

Reviews

• FL

  FOSTER TV LLC

  4 days ago
  5.0
  My assistant recently stopped by Jimmy John's to pick up my usual lettuce wrap, something I get several times a week. However, when he came back, the sandwich was quite different from what I normally enjoy. Instead of the typical wrap, I received just two pieces of lettuce with a single slice of roast beef and an overwhelming amount of mayonnaise. It was a disappointing mix-up, not at all what I expected. Determined to make things right, I gave Jimmy John's a call and spoke directly with the manager. I appreciated how quickly and kindly they handled the situation. The manager not only arranged to have the sandwich remade exactly how I usually order it but also delivered it to my home, along with a thoughtful cookie as a gesture of apology. This personal touch really made a difference and showed that they value their customers. Overall, while the initial mistake was frustrating, the way Jimmy John's responded turned the experience around completely. Their willingness to fix the order promptly and go the extra mile left me feeling respected and cared for. I’d still recommend Jimmy John's, especially for anyone who values responsive customer service alongside their food. It’s comforting to know they’re ready to listen and make things right when needed.
• TD

  Tori Marie Deel

  5 days ago
  5.0
  Unfortunately, they ran out of bread for my sandwich, but it was made up for by the female employees perfect attitude working this evening. I can tell she genuinely loves her job and she works very hard!!! Go you girl!
• CH

  Carlos Hernández

  Jan 28, 2026
  1.0
  Very disappointed with my visit. Firstly, the items are significantly overpriced. Secondly, the staff is quite rude.
• RL

  Rhonda Lanasa

  Dec 16, 2025
  1.0
  I have no words for the customer service given. Nothing g like eating a sandwich that should be toasted cold because it’s corporate policy.
• JH

  jake hill

  Nov 15, 2025
  2.0
  Wasn’t greeted, employees focused more on their super important conversation than starting my online order. Order was started like 5 min passed estimated pick up time and I was one of two customers in the store so they weren’t busy. When order was finished employee walked straight past me to set my food down on the mobile order shelf. They didn’t ask if I was waiting on an order, if I needed any help, I was just invisible in this location. Terrible customer service and no pride. 100% Avoid this location.