Jimmy John's

3.7
238 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2645 N Kansas Expressway, Springfield, MO
65803, United States

Hours

Reviews

3.7
238 reviews
5 stars
119
4 stars
37
3 stars
23
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being rude, unprofessional, or inattentive.

Food Quality

Inconsistent food quality was noted, with complaints about undercooked bread, incorrect orders, and missing ingredients.

Speed of Service

While some customers praised the quick service, others experienced long wait times for both in-store orders and deliveries.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions and unclean tables.

Staff Friendliness

Despite negative experiences, some customers highlighted friendly staff and positive interactions.
  • RL
    Rhonda Lanasa
    Dec 16, 2025
    1.0
    I have no words for the customer service given. Nothing g like eating a sandwich that should be toasted cold because it’s corporate policy.
  • JH
    jake hill
    Nov 15, 2025
    2.0
    Wasn’t greeted, employees focused more on their super important conversation than starting my online order. Order was started like 5 min passed estimated pick up time and I was one of two customers in the store so they weren’t busy. When order was finished employee walked straight past me to set my food down on the mobile order shelf. They didn’t ask if I was waiting on an order, if I needed any help, I was just invisible in this location. Terrible customer service and no pride. 100% Avoid this location.
  • JB
    jacknife2000 ya boi
    Nov 11, 2025
    1.0
    Very rude and unprofessional the workers seem like they don’t want to be there and they are very short with customers and the food was not even put together right they threw my food together and once I had my order in my hand they went back to playing on there phones and ignoring everyone this jimmy johns needs to work on there people skills
  • BP
    B Parnell
    Mar 16, 2022
    5.0
    I only ever eat the one sandwich tuna with bacon and it's always awesome
  • JJ
    jay
    Apr 2, 2018
    5.0
    I order from this Jimmy John’s probably 4 times a month. My order has never been wrong and delivery is always fast. :)