Dunkin'

Reviews

• CS

  carmen scaramozza

  Jan 4, 2026
  1.0
  I walk in all 5 employees standing around talking. I said I am ready to order we will be right with you and go back to talking about their night. The manager that day was part of it. I finally get my order of donuts for my family and what do you know all the donuts are stale and I took back in and manger of the day said you need to come earlier for fresh donuts. I said it is 6am how much earlier? I should sit on door until you open. Manager responded yes you should. Of course no refund on the dozen stale donuts and 3 breakfast sandwiches with looks like frozen nasty eggs on them that were not completely cooked. I grew up with Dunkin Donuts never came across a store like this location.
• SJ

  Sinclair JRouse

  Jan 1, 2026
  1.0
  1130 new years day go get grab a coffee. Only 2 in front of me. Hot coffee extra light extra sweet 5 and 5 please. Repeats back. Get coffe super hot which is good get down road no cream no sugar. You had 1 job 1 drink and repeated back...seriously??
• ZN

  Zoe Neal

  Jan 1, 2026
  1.0
  This is the WORST Dunkin in Springfield, MO. I normally don’t leave reviews, but this location has become consistently disappointing and unsafe for customers with medical needs. I am a Type 1 diabetic, and I come to Dunkin’ specifically because they offer sugar-free syrup options. This is not about preference, it’s about health. I order the same drink every time. I ask for extra pumps of sugar-free vanilla, and for months I was never charged extra, until one specific employee began charging me inconsistently, while still making the drink incorrectly. Even after paying more, the drink comes out with little to no syrup, making it bitter and not at all what was ordered. What’s most frustrating isn’t the charge, it’s the lack of care. When the drink is wrong and I explain why it matters, the response is dismissive. No effort to fix it. No concern that this isn’t just a “sweet preference,” but something that directly impacts blood sugar and health. If a customer asks for a specific drink modification, especially for medical reasons, it should be taken seriously. Consistency, accuracy, and basic customer service are nonnegotiable. I’ve been loyal to Dunkin’ for years, but this location’s poor service and indifference has made me realize it’s time to stop coming altogether. I truly hope management or corporate addresses this, because it reflects poorly on the brand as a whole.
• GM

  George McGriff

  Dec 29, 2025
  5.0
  They won't accept or break a $50 bill, so go in with small unmarked bills!
• EJ

  Eddie J

  Dec 3, 2025
  5.0
  First dunkin to listen to my complicated drink order and get it right

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