Dunkin'

Reviews

• TT

  Taylor

  Nov 13, 2025
  3.0
  yall wrong for this dry bagel :’)
• CM

  Caroline Murski

  Nov 10, 2025
  4.0
  Update: Gina called 6 days after I called corporate and let me come and get my complete order for free. I hope corporate addresses the protocol in the mobile app when issues like this arise so that there is clear direction for refunds at franchises because Dunkin is my favorite coffee. I ordered via the app and paid $15.23. Arrived at the drive thru and they says espresso machine was down. No worries, stuff happens, asked for a refund and I'll go somewhere else. They said they DON'T KNOW HOW because it's an mobile app order and there was no way to do it on the app OR in the store (I even walked in to ask for more direction) and couldn't give me any proof that I didn't receive my order and to call corporate. Corporate said they'll escalate the call and forward to franchise owner. No response. Emailed customer service, no receipt of email, no response. Disputed through the bank since I paid and got nothing and they have not communicated any way to resolve this issue.
• DA

  Debora Aguilera

  Nov 7, 2025
  1.0
  We went there this morning at 8:24am. They were supposed to be open at 5am which what they say. And they were closed drive thru was working fine but we couldn't get in. We see countless people trying to get in, and nothing. Very disappointed they have gone down as a donut shop.
• TR

  Tiffany Richardson

  Oct 26, 2025
  1.0
  Went thru drive thru ordered a sourdough breakfast sandwich. The sandwich came with 1 piece of bread 🤦🏼‍♀️ also ordered an order of everything beagle bites and they weren’t even cooked. The dough was mushy. When I called to address the issues the worker was willing to remark the order but I didn’t want I just wanted her to know this was the 2nd day in row my order was uncooked. When I was explaining my concerns she interrupted me multiple times. When I asked her not to interrupt me she proceeded to hung up. She was extremely rude for one reason I didn’t even want my food remade I was simply bringing this issue to her attention so it didn’t happen to the next person.
• EC

  Emilie Dodge (Happy Cow Chair)

  Oct 12, 2025
  2.0
  I used to love coming to this dunkin donuts but lately they have become so rude. Which is so disappointing. Half of the reason I loved it was the kindness and infectious joy of the workers along with the wonderful quality of food. Today was the latest of rude encounters. I was handed most of my meal, and then told to have a good day. She started to close the window and as she did I just quickly said, “my coffee.” To remind her I had ordered a coffee and not have the door completely closed. She rolled her eyes, grabbed my coffee and shoved it at me with a snide, “Have the day you deserve.” I get it, we all have bad days. But this is the attitude almost everytime I’ve been for a little over a month now. I think I’ll be switching coffee shops which stinks because I genuinely do love their coffee and they have the best pumpkin spice. (Edited because I accidentally initially posted under the wrong location by accident. This happened at the Chestnut Location.)

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