Chipotle Mexican Grill

Reviews

• AW

  Abby Withers

  5 days ago
  1.0
  Out of everything always. The last four times I’ve been this store has been out of everything. Using the scraps at the bottom of the containers. It cannot be that hard to staff a chipotle and pay them enough to stay and want to do a good job. Management needs to be replaced. Figure it out. We have to have at least one good chipotle in this town.
• MJ

  Michael “Mikey” Gruntz Jr

  Dec 30, 2025
  1.0
  Extremely bad management and staff help. Poor planning on food prep. The three times I’ve gone always waited for items to be ready. Always short food. I know it’s a new location and they have a learning curve for their staff and leads. But at this point it should be much better. Plus the trash bins were all overflowing. Probably the worse Chipotle I’ve been too. Needs corporate help asap. General manager should be here helping staff and not leaving at 5pm. Not very well managed if you’re not here supporting your staff. Just leaving them to fend for themselves. Staff themselves are doing the best they can.
• GA

  Garrett Austin

  Dec 23, 2025
  3.0
  I’ve never had complaints about the food at this location and they seem to usually have everything on my bowl. (Not running out.) I thought having the online pickup window would make things a little different. I don’t mind waiting a little bit for the food to be ready and the app tells me when it’s ready. What makes things bad in my mind is when people wait for their order to be ready in the pick up line and the staff does not tell them to pull out and wait. My order has been ready for 30 minutes but someone in front is sitting at the window blocking the flow. There’s no point in having the window if one person waiting is blocking everyone else when their order isn’t ready. Please staff, tell them to pull forward to wait.
• CS

  Christina Smith

  Dec 21, 2025
  1.0
  My husband and I went in to eat on the 21st of December of 2025. We were very disappointed and possibly may not ever be back. The tables we're dirty and the service was what really made me upset.the man that started our order,was being as skimpy as possible on the ingredients. He literally gave me a half a scoop of rice . My husband asked him to please put the normal amount . The worker did the same rhing with all the ingredients. He was yawning the entire time and had nothing covering his beard . We have been to this location when it very first opened ,but this was sad that a new location would have this poor of service. And an added note ,the line was moving dreadfully slow and the food area was dirty looking
• AG

  Anne Griswold

  Dec 14, 2025
  2.0
  We went in on November 26th, 2025 - when they were having a BOGO deal/sale. We expected that it'd be very busy, and when we arrived, the drive thru AND the inside were both extremely busy. So much so that we considered not even messing with it. We decided to go in to take advantage of the deal. It took a while in line, but that's not even the main gripe that I have. There was a particular person who was working on the food line, who was a male, had a hat on, glasses, a little scruffy looking (not to be mean or judgy , but since I didn't see a name on the person - this is the only thing that I have to go by). He was giving noticeably small servings. I tried to give him the benefit of the doubt, that maybe he was brand new. However, I kept seeing repeatedly that he was giving smaller servings (compared to the other person on the line), and I did hear someone else who was ahead of us in line, vocalizing his concerns about the servings that worker had given him. Finally it was my turn at the counter, and he also gave me very small servings. I even asked for queso (which I don't usually do, because it's more additional money) but when I saw how considerably smaller in size my burrito was, compared to my partners (who ordered nearly the same thing, and had a different worker make his food) - it made me feel like I was getting jipped. I thought it was incredibly unfair that I (and surely others) would have had to pay the same price, for a burrito that looks more like a noodle, in comparison to the hugely stuffed (and regular size, for Chipotle) burritos that other workers were producing. Thankfully, the other worker was also manning the cash register, noticed how small mine was (that the guy made), and did not charge me for the queso on it. (Because even WITH the queso, it looked like a noodle). The lower rating and stars will hopefully send a message to Chipotle and Chipotle management to make sure your employee's are giving ENOUGH food to your customers. I may visit there again in the future - but I will NOT be paying any price for a burrito that looks like someone just rolled a tortilla up, and wrapped it in between some foil, and called it good. If I wanted to do that, I'd grab a tortilla from my pantry. When I go to Chipotle and pay as much as everyone pays, we want a substantial amount of food inside of the tortilla (which I have normally gotten and had good experiences with, at Chipotle - except for this visit on Nov. 26th.) Just please, do better!

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