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Brand Certified

Chipotle Mexican Grill

3.3
(1773 reviews)

About

Mexican Restaurant
Chipotle Springfield National is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1211 E Saint Louis St, Springfield, MO
65802, United States

Hours

Reviews

3.3
1,773 reviews
5 stars
699
4 stars
290
3 stars
165
2 stars
146
1 star
473

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and food preparation areas.

Service Quality

Customers frequently reported poor service, including unhelpful staff, long wait times, and rude behavior from employees.

Food Quality

Many reviews mentioned inconsistent food quality, including undercooked rice, small portion sizes, and missing items from orders.

Management Issues

Several customers noted poor management practices, including lack of organization, inadequate staffing, and failure to address customer complaints.
  • JP
    james pickrell
    3 days ago
    1.0
    Ordered a burrito bowl double steak Got the wrong rice, only a couple (literally) pinto beans, hardly any fajita vegetables, didn't get the double steak, infact im not convinced I got a full order of it and most of the chips were soggy/rubbery Total garbage Chipotle ought to close this location And ill for sure be going to qdoba from now on
  • MP
    Maria Profire
    5 days ago
    1.0
    The worse sanitary chipotle I have seen, on the top that we have waited a lot to get served, the person who served us misunderstood everything, mixed everything up, not enough fresh products, very very very dirty surface, they made the burritos literally on someone’s left overs on the table and than put it back in the foil like nothing bad happened. I’m surprised they didn’t get any inspections because this is not sanitary at all.
  • SC
    Sherie Cardin
    Feb 15, 2026
    3.0
    Worker wasn't very friendly the food was blah and they ran out of other meat that I wanted to try it was my first time goin so I hope when I go to another 1 at different location it will be better.
  • HB
    Hallie Botts
    Feb 14, 2026
    2.0
    I love Chipotle but this location is a headache from the moment you pull into the parking lot. I always order the same things & every time they ring me up differently. It’s incredibly frustrating to be told two different things by different members of management regarding why you are being charged the way you are.
  • SP
    Scott Post
    Feb 12, 2026
    1.0
    Very unorganized and understocked doesn't look like they've wiped the counters or prep station down in a while. Fairly disgusting. Employees were having a lot of trouble understanding simple requests like extra guacamole i have always liked chipotle but we'll never return to this one

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Springfield National offer?

Chipotle Springfield National offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill in Springfield National?

Chipotle is open Monday to Wednesday and Friday to Sunday from 10:45 AM to 11:00 PM, and is closed on Thursdays.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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