Mixed reviews on food quality; some customers enjoyed the sandwiches and fries, while others reported poorly made items and lack of seasoning.
Customer Service
Customer service experiences varied widely; some praised the friendly staff, while others reported rudeness and poor service.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that the value did not match the cost of meals.
Operational Issues
Customers noted issues with the restaurant's hours and service availability, including early closures and order inaccuracies.
DB
Donald Byrley
Feb 15, 2026
1.0
I miss the old owners. I was sold some time ago, my wife and I have ate here a few times since. This last time was the worst. The person taking orders barely spoke English took me four times of saying the order for them to get it. The meat was cooked at too low of a temperature so it was soggy. They changed the seasoning or didn't use seasoning. The meat didn't even cover the bun. This place is awful. They also added wings and stuff which they wouldn't have needed to do had they just properly stayed with the already successful business model. I predict this business will fail soon. DO NOT EAT HERE!!!
GM
Gina Marah
Feb 14, 2026
5.0
Oh my gosh this was so delicious! I had a traditional, and the vegetables were so fresh and vibrant and the bread was so soft! Absolutely delicious. We also had their cheese fries which were amazing as well. The staff was so great and working on Valentines Day can't be super fun. But they had a smile on their face the entire time. I will 100% be back!
OS
Outcast Of Society
Jan 25, 2026
5.0
I was at the mall and decided to eat at Charleys Cheese steaks since it's been many years since last did. They did not disappoint , their cheese steaks are just as yummy as I remembered and prices are still very fair ! If you're ever at Battlefield Mall I recommend trying them out !
SR
Samya Rogers
Jan 18, 2026
2.0
the worker is very disrespectful and has the nastiest attitude ever. also was rude when my friend said don’t get the dr pepper bc it was flat, it was extremely flat. so i changed my drink order and she acted like it was the hardest thing to do ever. i say if you don’t like ur job find somewhere else to work, simple.
CM
Chelsey Mclallen
Jan 13, 2026
2.0
The chicken philly was horribly made the bread was ripped in half then filled on one side it wasn't even toasted and was super chewy. They were scared of peppers, onions, and seasoning the fries were just sad they put nothing on them. Would 100 pass and just got to Jersey mikes or subway.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Battlefield Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery services?
No, Charleys Cheesesteaks does not offer delivery services as the delivery hours are closed all week.
Can I use drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available as the drive-through hours are closed every day.
Does Charleys Cheesesteaks provide options for order pickup?
No, pickup service is currently unavailable as pickup hours are closed throughout the week.
Are takeout services offered at Charleys Cheesesteaks?
No, takeout is not available since the takeout hours are closed every day.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards for payment.
How can I contact Charleys Cheesesteaks at Battlefield Mall?
You can contact Charleys Cheesesteaks by calling +1 417-886-2575.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 2825 S. Glenstone Ave., #VC08, Springfield, MO 65804, USA, within the Battlefield Mall.
Are there any nearby attractions customers can visit before or after dining at Charleys Cheesesteaks?
Yes, customers can enjoy GlowGolf, a miniature golf course and amusement park nearby, making it a fun spot for activities before or after your meal.
What shopping options are available near Charleys Cheesesteaks at Battlefield Mall?
Nearby shopping options include popular stores like American Eagle Outfitters for clothing, Pandora Jewelry for fashion accessories, and Bath & Body Works for cosmetics and beauty supplies.
Are there any coffee or dining options close to Charleys Cheesesteaks?
Yes, Starbucks is located nearby for coffee lovers, and the London Calling British Restaurant offers an alternative dining spot close to Charleys Cheesesteaks.
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