Customers generally praised the food, especially the cheesesteaks and fries, although some noted inconsistencies in portion sizes and preparation.
Service Experience
While many reviews highlighted friendly and efficient service, there were notable complaints about poor customer service and order accuracy.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that the cost did not match the value of the food received.
Cleanliness Issues
Some reviews pointed out cleanliness concerns, particularly regarding shared condiments and overall restaurant hygiene.
Positive Atmosphere
Many customers appreciated the welcoming atmosphere and friendly staff, contributing to a positive dining experience.
AM
Adnan Maruf
Oct 29, 2025
1.0
This was the second wasted trip in recent weeks. The counter has been closed 20–30 minutes before the posted 7PM closing time, with staff declining service. If there’s a shift change or last-service cutoff, it should be clearly posted online and on the door. Please honor your hours or update them so customers aren’t turned away early.
JJ
JohnnyMac
Oct 29, 2025
5.0
Service was great! It is 10/29 @ 12pm. Great staff for my favorite sandwich!!!
SR
Sabrena Robertson
Oct 28, 2025
1.0
They have the salt in a cheese shaker with tape over the top.
It still comes out like crazy.
There was no way I could eat it.
JJ
Jacob James
Oct 15, 2025
3.0
I’ve always loved their sandwiches, but their cheese sticks are a little sad. Almost Six dollars for four small cheese sticks is a little ridiculous.
SG
Sabrina Guthrie
Oct 5, 2025
1.0
Terrible customer service. I walked up to the counter and interrupted the worker and her friends conversation so she paid no attention when taking my order she put ice in both my drinks after I said no ice. I ordered a Philly cheesesteak that’s what I paid for when I got home I had chicken And their phone number doesn’t work. You can’t call them at all.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Battlefield Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery services?
No, Charleys Cheesesteaks does not offer delivery services as the delivery hours are closed all week.
Can I use drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available as the drive-through hours are closed every day.
Does Charleys Cheesesteaks provide options for order pickup?
No, pickup service is currently unavailable as pickup hours are closed throughout the week.
Are takeout services offered at Charleys Cheesesteaks?
No, takeout is not available since the takeout hours are closed every day.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards for payment.
How can I contact Charleys Cheesesteaks at Battlefield Mall?
You can contact Charleys Cheesesteaks by calling +1 417-886-2575.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 2825 S. Glenstone Ave., #VC08, Springfield, MO 65804, USA, within the Battlefield Mall.
Are there any nearby attractions customers can visit before or after dining at Charleys Cheesesteaks?
Yes, customers can enjoy GlowGolf, a miniature golf course and amusement park nearby, making it a fun spot for activities before or after your meal.
What shopping options are available near Charleys Cheesesteaks at Battlefield Mall?
Nearby shopping options include popular stores like American Eagle Outfitters for clothing, Pandora Jewelry for fashion accessories, and Bath & Body Works for cosmetics and beauty supplies.
Are there any coffee or dining options close to Charleys Cheesesteaks?
Yes, Starbucks is located nearby for coffee lovers, and the London Calling British Restaurant offers an alternative dining spot close to Charleys Cheesesteaks.