What I experienced was beyond disappointing. It was outright hostile and humiliating, especially in front of other customers.
When I arrived at the drive-thru, I said “hello” five times into the speaker over the course of 5 minutes, with no response. Eventually, someone answered with an irritated “Go on!” tone. I began placing my order, but was repeatedly interrupted with dismissive and sarcastic “uh-huh” responses. When I asked why I was being treated with such attitude, the employee abruptly refused to take my order and threatened to call the police.
I parked and walked inside to try and resolve the issue calmly. That’s when the situation escalated in a shocking way. The same employee, who identified herself as the manager and gave the name Fantasia, launched into personal insults — mocking my appearance, calling me “bald,” “fatass,” a “baby,” and saying I “looked 40.” I'm obviously a mid 20s individual, not looking near 40. I did not yell, curse, or act aggressively. I was visibly upset, but I kept my composure the entire time. I just wanted to understand why I was being treated this way.
This wasn’t a misunderstanding. This was a manager — someone representing your brand — choosing to bully a paying customer for no reason. I wasn’t being rude. I wasn’t causing trouble. I simply asked a question after being treated poorly. For that, I was insulted and denied service.
I’m not looking for free food. I’m asking for accountability. This behavior is completely out of line for any employee — especially one claiming to be in charge. It damages the Burger King brand, alienates loyal customers like me, and creates a hostile environment that no one should have to experience.
If nothing is done about this, I will no longer return.
Note: the woman with black and pink hair.
Edit: I returned to the inside of the store at 6:30am 10/2/25 . I asked to please speak with a manager. I was making sure it was slow, not many customers. I don't want to be a nuisance. The manager comes. I say I'd like to make a report. She says very angrily "Ive already heard about you, you need to leave now!". No hi, how are you? Sorry for your inconveniences. Just extremely rude. Why? Why am I being treated this way? I'm approaching professionally, no rudeness. But after being personally attacked on my appearance, the morning manager wants to continue being extremely rude and dismissive and offer no help?... This is not very welcoming.
Edit:
Update (Oct 3): I have since discovered that the woman , this 'morning manager', who dismissed me and refused to provide her name is actually the General Manager, Amanda. She continues to insult customers and refuses to accept feedback — even when raised calmly and respectfully. This is a serious leadership issue. I’ve escalated this through corporate channels and hope changes are made. No one deserves to be treated this way.
Additional note: I did return 10/2/25 at around 5:00pm. Staff was swamped and busy. Misty, Gage? (Bagging orders), the woman at the drive-thru / counter , and the chef , were all hard workers, and doing their best. This was decent service and everyone of these workers should be thanked for their hard work and services. I'm not here to just complain. I want serious changes and action, towards incredibly inappropriate and bullying behavior, which I experienced from the Manager and General Manager.