Burger King

3.5
1669 reviews
Burger with fries and coca-cola

About

RestaurantFast Food Restaurant
There's a Burger King® restaurant near you at 935 West Kearney St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Springfield, MO serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Burger King
935 West Kearney St, Springfield, MO
65803, United States

Hours

Reviews

3.5
1,669 reviews
5 stars
562
4 stars
418
3 stars
284
2 stars
141
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and dismissive attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others reported cold or poorly prepared items.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for being unhelpful or rude.

Cleanliness and Atmosphere

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, impacting the overall experience.
  • CM
    Charles Massey
    Nov 14, 2025
    1.0
    This Burger King messes up orders. I asked for no veggies and yet still had jalapeños on my sandwich. After taking a bite and realizing I ended up having stomach pain due to having a stomach ulcer and should not be allowed to have anything spicy. Will NEVER be coming to this location again and is just a waste of time and money if they continue to give me stomach problems.
  • AA
    Allen Atchison
    Nov 13, 2025
    5.0
    Very good fish sandwich!!!
  • HP
    Hailey Pasco
    Nov 8, 2025
    5.0
    It tasted really good i liked my food
  • NN
    Nated0GG_420
    Nov 8, 2025
    5.0
    Food was tasty, the food was very fast, the peace tea was really good, so far good experience with burger king today
  • GW
    Gabe Wehner
    Oct 1, 2025
    1.0
    What I experienced was beyond disappointing. It was outright hostile and humiliating, especially in front of other customers. When I arrived at the drive-thru, I said “hello” five times into the speaker over the course of 5 minutes, with no response. Eventually, someone answered with an irritated “Go on!” tone. I began placing my order, but was repeatedly interrupted with dismissive and sarcastic “uh-huh” responses. When I asked why I was being treated with such attitude, the employee abruptly refused to take my order and threatened to call the police. I parked and walked inside to try and resolve the issue calmly. That’s when the situation escalated in a shocking way. The same employee, who identified herself as the manager and gave the name Fantasia, launched into personal insults — mocking my appearance, calling me “bald,” “fatass,” a “baby,” and saying I “looked 40.” I'm obviously a mid 20s individual, not looking near 40. I did not yell, curse, or act aggressively. I was visibly upset, but I kept my composure the entire time. I just wanted to understand why I was being treated this way. This wasn’t a misunderstanding. This was a manager — someone representing your brand — choosing to bully a paying customer for no reason. I wasn’t being rude. I wasn’t causing trouble. I simply asked a question after being treated poorly. For that, I was insulted and denied service. I’m not looking for free food. I’m asking for accountability. This behavior is completely out of line for any employee — especially one claiming to be in charge. It damages the Burger King brand, alienates loyal customers like me, and creates a hostile environment that no one should have to experience. If nothing is done about this, I will no longer return. Note: the woman with black and pink hair. Edit: I returned to the inside of the store at 6:30am 10/2/25 . I asked to please speak with a manager. I was making sure it was slow, not many customers. I don't want to be a nuisance. The manager comes. I say I'd like to make a report. She says very angrily "Ive already heard about you, you need to leave now!". No hi, how are you? Sorry for your inconveniences. Just extremely rude. Why? Why am I being treated this way? I'm approaching professionally, no rudeness. But after being personally attacked on my appearance, the morning manager wants to continue being extremely rude and dismissive and offer no help?... This is not very welcoming. Edit: Update (Oct 3): I have since discovered that the woman , this 'morning manager', who dismissed me and refused to provide her name is actually the General Manager, Amanda. She continues to insult customers and refuses to accept feedback — even when raised calmly and respectfully. This is a serious leadership issue. I’ve escalated this through corporate channels and hope changes are made. No one deserves to be treated this way. Additional note: I did return 10/2/25 at around 5:00pm. Staff was swamped and busy. Misty, Gage? (Bagging orders), the woman at the drive-thru / counter , and the chef , were all hard workers, and doing their best. This was decent service and everyone of these workers should be thanked for their hard work and services. I'm not here to just complain. I want serious changes and action, towards incredibly inappropriate and bullying behavior, which I experienced from the Manager and General Manager.

Frequently Asked Questions About Burger King

Where is this Burger King location situated?

This Burger King restaurant is located at 935 West Kearney St, Springfield, MO 65803, USA.

What are the operating hours for this Burger King?

This Burger King is open 24 hours a day, 7 days a week, but it is closed on November 27, 2025, and December 25, 2025 for holidays.