Arby's

4.1
1199 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2225 S Campbell Ave, Springfield, MO
65804, United States

Hours

Reviews

4.1
1,199 reviews
5 stars
587
4 stars
325
3 stars
161
2 stars
46
1 star
80

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was mixed, with some enjoying hot and fresh meals while others received cold or poorly prepared items.

Customer Service

Customer service experiences varied significantly; some praised friendly staff while others reported rude or inattentive service.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Speed of Service

Service speed was inconsistent, with some customers experiencing long wait times, especially during busy periods.
  • KG
    Kat Gates
    Dec 29, 2025
    2.0
    Restaurant was filthy, teas spilled all over the floor under the drink station. Chicken tenders severely overcooked. Outside temp 23 with 12 degree wind chill, restaurant thermostat showing 57 degrees and the bathroom felt like a freezer. There were definitely enough workers to clean the floors and tables. Arby's is just going downhill as the one in Branson was almost as bad.
  • JJ
    Jens Jensen
    Dec 20, 2025
    3.0
    Deli slice on the Roast beef on a soggy bottom
  • RB
    Rebecca Barbara
    Dec 16, 2025
    4.0
    Gabe is the wrong sandwich, but Mom still ate it 🤷‍♀️😂. Otherwise good, cashier was very nice and helpful.
  • RL
    Rubel Naranjo (Grampa Lu or Luber)
    Dec 11, 2025
    5.0
    I love Arby's. They make things right when mistakes happen. Drive thru always have nice and respectful employees. Thanks so much.
  • AC
    Amanda Cooley
    Nov 25, 2025
    2.0
    I didn't receive exactly what I ordered, food was cold even though they had me park to wait for food to cook. The past 2xs it's been like this. I don't recommend this location as it seems the workers lack the want to work and provide good service.