Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Smithville, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1506 S. Us. Highway 169 for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
829 reviews
5 stars
331
4 stars
210
3 stars
125
2 stars
60
1 star
103
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Feedback indicates a lack of professionalism and rudeness from some staff members, contributing to negative experiences.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about freshness and preparation.
Service Speed
Customers frequently noted long wait times for orders, particularly during busy hours.
Positive Experiences
Despite the issues, some customers praised specific menu items and friendly service from certain staff members.
- MHMackenzie HerrmanDec 13, 20251.0We ordered a snack off DoorDash. Our DoorDasher called and stated he went to pick up the order, but it had already been picked up by someone else. We called Sonic to see if we could resolve the issue and the young girl on the phone quickly dismissed us stating they did nothing wrong. She didn’t even give us a chance to ask if there was anything they could do before she hung up the phone. Luckily DoorDash had quick and efficient customer service and let us cancel our order with a full refund. I certainly don’t expect the customer to always be right, but when a conversation is started with hostility when we simple question is asked, it’s a very disappointing experience.
- JBJason BaileyDec 13, 20253.0Smithville Sonic is hit or miss.
- DCDoug CirricioneNov 14, 20252.0Ordered thru Doordash When delivered, order was not correct. Went up to Smithville Sonic to get it corrected and was told they would not correct the order and blamed it on DD driver. Then requested we going thru Doordash for refund. Used DD for other locations in town and if there was an issue could go to the source and have it fixed.. Poor customer service by Smithville Sonic
- TSTina ShirleyNov 6, 20254.0Can't go wrong with The BLT
- RRRylie RobbinsNov 3, 20251.0I visited today and had a disappointing experience. I placed a mobile order and even though I added ranch to my order, they still forgot to add it. Ok simple mistake. So I pressed the red button to ask for some. After waiting for several minutes (mind you, I already have my food and it’s getting cold), still no answer. I decide to go through the drive thru. At the speaker they say sure no problem pull forward. 4 cars in front of me in the drive thru and the car 2 ahead of me gets their drinks brought out to them. I think, what about my ranch? But maybe they’re busy. So I wait for all of these cars to get their food and finally make my way to the window just to find the employees goofing off and playing with each other inside. All I needed was ranch. Had someone just opened the window when I pulled up, I could’ve been on my way already. Waited another couple minutes until a man comes to the window and says that they’re still working on my food. I told him I had a mobile order and all I needed was some ranch. He then COUGHS on his hand, then uses the same hand to grab the ranch and hand it to me. Disgusting. And now my food is cold. Very disappointed.