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McDonald's

3.4
(1174 reviews)

Business Details

25 West Port Plz, Saint Louis, MO
63146, United States
(314) 275-9999
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25 West Port Plz, Saint Louis, MO
63146, United States

Hours

Monday4:30 AM - 12:00 AM
Tuesday4:30 AM - 12:00 AM
Wednesday4:30 AM - 12:00 AM
Thursday4:30 AM - 12:00 AM
Friday4:30 AM - 2:00 AM
Saturday5:30 AM - 2:00 AM
Sunday5:30 AM - 12:00 AM

Reviews

3.4
1,174 reviews
5 stars
384
4 stars
243
3 stars
197
2 stars
103
1 star
247
  • BB
    Brittany Barth
    Mar 28, 2026
    2.0
    I guess since they have the things that you can order for yourself.. they no longer come up front and take people's orders. Which totally sucks because most of the time it takes people and extremely long time to place their order..
  • RW
    Ron Warner
    Mar 28, 2026
    1.0
    Avoid this location - Keeps beverage station where only employees can access.
  • AR
    Akai Rodriguez
    Mar 28, 2026
    1.0
    Worst presentation, got my food wrong, I want a refund or someone to get fired cause damn, I already spent 20 for food from here I didn't even get from there worst McDonald's experience
  • DD
    DailyResetStudio
    Mar 16, 2026
    1.0
    I’m leaving this review because this is now the second serious issue I’ve had at this location. The first time, I was served a burger that was clearly raw in the middle. I contacted corporate about it, and even after they reached out to the store, I still had to go back myself to follow up. When I did, the staff dismissed the concern, gave excuses about their burgers being “made fresh,” and there was no apology, refund, or any attempt to make the situation right. Unfortunately, my most recent experience was even more concerning. I asked if it was possible to swap a drink for fries with my order. When I was told that couldn’t be done, I calmly asked for a refund instead. I then spoke with a man who appeared to be the manager on duty, who was extremely dismissive and rude during the interaction. What should have been a routine customer service situation escalated unnecessarily. Instead of simply processing a refund, the police were threatened to be called while I was still trying to resolve the issue. During this interaction, I also heard one employee make a comment along the lines of “now that’ll shut her up,” after the police were mentioned, which made the situation feel even more uncomfortable and disrespectful. Being put in that position over something so minor was shocking. The way the situation was handled left me feeling singled out rather than helped. Customers should be able to ask for a refund without the situation escalating like this. Because of both experiences, I have again contacted corporate so they are aware of what occurred. I hope management takes the time to review how situations like this are handled going forward, including reviewing the security footage and incident details if necessary.
  • TF
    Tiff F
    Mar 14, 2026
    1.0
    My experience here was really upsetting. I asked if I could swap a drink for fries with my order. When they said they couldn’t do that, I simply asked for a refund instead. Rather than helping resolve the issue, the situation escalated to the point where the police were called on me over a refund request. That response felt extremely excessive and made the situation very uncomfortable. The interaction left me feeling singled out and poorly treated as a customer. Situations like this should be handled professionally, especially when someone is just asking for their money back.

Frequently Asked Questions About McDonald's

What are the general opening hours of McDonald's at 25 West Port Plaza?

McDonald's at 25 West Port Plaza is generally open from 4:30 AM to midnight from Monday to Thursday, and on Sunday. On Fridays and Saturdays, it stays open until 2:00 AM.

When is the drive-thru available at this McDonald's location?

The drive-thru operates from 4:30 AM to midnight Monday through Thursday, and Sunday. On Fridays, it stays open until 2:00 AM, and on Saturdays from 5:30 AM to 2:00 AM.

Brand Certified Facts from McDonald's

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Certified April 05, 2026Yext Knowledge Graph
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