Pizza Hut

Reviews

• JT

  John Thompkins

  3 days ago
  1.0
  Ordered a pizza at 6:59pm I called them at 8:45 to ask where the pizza was they said they gave the order to DoorDash and they must have left it at the front desk of the hospital. I told them it was cold and around a lot of people who could do anything to it. I asked them could they re deliver it they said they don’t know when it would make it to me. So me with my Fiancee in the labor and delivery ward and a new born in the NICU i told them man I’ll come get it. (My fiancee was starving and needing to eat so she could nurse) So i tried to fix the situation my self. They were happy to make a new one. Now here’s where the one star comes from….when i ask about a refund for the $6 tip i pre paid and the $5 delivery charge the manager who took my order said it wasn’t his fault and he wouldn’t refund it because the pizza was delivered lol he said it was door dashes fault BUT i called and ordered directly through Pizza Hut. So after arguing and going back and fourth i asked for a full refund. He takes my receipt and walks to the back and says it will take “7-10 days” but won’t give me a refund receipt and says they don’t give them. So we argue back and forth and tells me to leave.The manager called the cops so i waited around for the incident report so i could have some type of proof i left with nothing. I even took the cold pizza back to them. After the cops do what they need todo they said the manager was giving me the pizza but at that point i don’t want that idk what he’s done to it. Horrible customer service if you’re at the hospital don’t use them AT all! I went down the street to dominos and got back to the hospital to mad to even eat! Mom ate and is happy and our baby is getting transferred to a different hospital. Cannot believe someone wants to employ this type of person!
• ER

  Ed Redmond

  Oct 31, 2025
  1.0
  Currently an hour past the time the app told me the pizza would be ready. Pizza still isn’t ready. How is an app this bad? Pizza Hut can take an order. They can’t keep an order.
• HF

  Haley Fowler

  Oct 18, 2025
  1.0
  We placed an order and when it was delivered it was wrong. We were missing boneless wings, sauces, and a topping that was requested be put on the side of the pizza was put on it instead. The delivery driver dropped it off on the GROUND without even knocking on our door. Thank god I have a ring camera or I would have had no idea it was put on the disgusting ground, when I went out the delivery driver was just driving away so it wasn’t there long and our food arrived COLD. When trying to call the store to get an explanation and for it to be fixed we were always transferred to the call center (we spent five phone calls trying to get someone), which was also unhelpful since they all said we had to contact the store because we ordered online. How am I supposed to contact the store if they dont answer the phone and what’s the point of having a call center if they can’t help? 0/10 recommend this location and hopefully this review makes them think about doing business better.
• SS

  Simone Spearmon

  Oct 17, 2025
  1.0
  If I spend my money for extra sauce why only fill the cups not even half way ? Pure laziness I haven’t ate here in a while and this is why either food not correct or they play me out of what I paid for
• AA

  Anna

  Oct 16, 2025
  1.0
  Got our order wrong. Missing toppings, no cheese and literally all sauce and under cooked.

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