McDonald's

3.2
1517 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7171 Natural Bridge Rd, Saint Louis, MO
63121, United States

Hours

Reviews

3.2
1,517 reviews
5 stars
445
4 stars
275
3 stars
260
2 stars
163
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior and lack of urgency.

Food Quality

While some customers received fresh food, many others complained about cold, stale, or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty interiors and bathrooms.
  • CC
    Collin
    1 day ago
    1.0
    Won’t answer my calls don’t mind my profile food is good I gained like 6-7 pounds after eating
  • JR
    Jennifer Rivera
    3 days ago
    1.0
    So slow over 15 min before even my order was taken in drive threw and then it's hard to get out once in line till your forward .. it looked empty o
  • CA
    Courtney Avers
    Jan 1, 2026
    1.0
    Ordered for delivery through the app and only received my hashbrown, apple juice, & oatmeal. I didn't get the sausage burritos that would've completed the combo I ordered. I tried contacting McDonald's customer support and sat on the phone for over 40 minutes, same with doordash support. Never got a refund 🙃
  • GO
    Gregory O'Bryany
    Dec 28, 2025
    1.0
    Your employer takes too long getting the food out to customer customer have to wait to long to get waitdid on
  • DK
    Dan K
    Dec 19, 2025
    2.0
    So. Dang. Slow. Ordered ahead on the app hoping to expedite the process. Also hoped would be faster since I was getting breakfast instead of dinner, but still room over 20 minutes to get through the drive thru line. Order was correct this time, but frequently missing items in dinner orders and even slower to get through the drive thru. There aren't really other drive thru options in the area and this McDonald's is not particularly busy so I do not understand why it is SO freaking slow.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 7171 Natural Bridge Rd, Saint Louis?

McDonald's at 7171 Natural Bridge Rd is open 24 hours from Monday to Thursday and Sunday. It is closed for regular dine-in service on Friday and Saturday. Delivery is available from 5:00 AM to midnight on Monday through Thursday and Sunday; closed on Friday and Saturday for delivery service.

Is there a drive-thru available at this McDonald's location?

Yes, this McDonald's location has a drive-thru that operates 24 hours every day of the week.