Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional staff, with many experiences of incorrect orders and poor customer service.
Food Quality
Several reviews mentioned issues with food quality, including stale or cold items, bugs in food, and incorrect orders.
Cleanliness
Multiple customers noted unsanitary conditions, including reports of roaches and dirty dining areas.
Speed of Service
Many customers experienced long wait times, both in the drive-thru and inside the restaurant, leading to frustration.
Positive Experiences
A few customers did report positive experiences, highlighting friendly staff and good food at certain times.
JJ
JackieDelon
Dec 31, 2025
1.0
This strictly for Kayla in the drive through. You were rude and slow for no reason over a receipt. She doesn’t know what she’s doing gone let her be a janitor only .
ML
Michaela Love
Dec 26, 2025
1.0
Today I stopped by McDonald’s for an iced coffee, and unfortunately it came with more than I ordered. There appeared to be roaches on my drink, which was extremely disappointing and concerning. I immediately returned the coffee. An employee asked if I wanted a refund, and of course I said yes. However, the refund process didn’t feel right. I was not asked for my receipt. Instead, a tag was removed from my cup and stapled to a refund receipt. After leaving, I noticed the last four digits on the card listed were not mine, which makes me believe the refund may have been issued to the wrong card. I tried calling the restaurant multiple times, but the line stayed busy as if it was off the hook. I also contacted the survey/customer service line to report what happened and left a very detailed message, though I wasn’t able to speak with anyone directly. Until this location addresses the roach issue and improves its handling of customer concerns, I would strongly advise against eating here. Photos will be uploaded for reference.
KP
Kesia Palmer
Dec 16, 2025
1.0
Horrible place to eat. The staff play too much and never get orders right. Don't eat here. Take your money else where.. Nasty Horrible place
CS
Christy Shank
Dec 10, 2025
1.0
So the gentleman taking my order and at the window At December 10 At 7 PM was nice, but he got my order wrong I asked for chicken, nugget, ranch, barbecue, and sweet and sour With a free medium fry with purchase of a drink. And I got A 10 piece nugget I got charged for a medium fry and he did didn’t ring me in a drink and then he gave me the wrong sauce. Then the woman at the second window I watched her pull a apple slice out of her mouth And then put a straw into my cup with no gloves and when I expressed to her that my order was wrong, she said huh and then she just gave me a Sprite and took the window. On top of this, I came for a grinch meal. They had posters that the Grinch meal was all sold out and I went to the window and ask for clarification and they said no we’re not all sold out. And overall, this experience is just bad and I won’t be coming back
BP
Brent Punch
Dec 2, 2025
2.0
I got there at noon so I thought the food would be fresh wrong. The chicken sandwich was obviously precooked dry hard to eat very disappointed the fries are usually the best not so they were tough and rubbery the shuttle was good even though I asked for light ice I did not get light ice so obviously they precooked everything to get through the rush not good I will not return to the store I took a chance to the store once again n
ever again
What are the regular operating hours for this McDonald's location?
McDonald's at 8960 Page Ave, Saint Louis, MO operates from 4:00 AM to 11:00 PM Monday through Thursday, from 5:00 AM to 11:00 PM on Friday and Sunday, and from 6:00 AM to 11:00 PM on Saturday.
When is the drive-thru available at this McDonald's?
The drive-thru is open from 4:00 AM to 11:00 PM Monday through Thursday, from 4:00 AM to midnight on Friday and Saturday, and from 5:00 AM to 11:00 PM on Sunday.
What are the delivery hours for this McDonald's?
Delivery is available from 5:00 AM to 10:30 PM Monday through Friday, and from 6:00 AM to 10:30 PM on Saturday and Sunday.
What services does this McDonald's offer for pickup and delivery?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods can I use at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a mobile app for ordering?
Yes, you can order via the McDonald's App available on both the Apple App Store and Google Play Store.
What services and amenities are available at this McDonald's?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby fast food options are there around this McDonald's?
Nearby fast food options include another McDonald's location, Wendy's, and Quiznos sandwich shop, which can be convenient alternatives or options for group visits.
Are there nearby places for banking or financial services near McDonald's?
Yes, nearby financial services include Commerce Bank ATM, US Bank, U.S. Bank ATM, Commerce Bank, Check `n Go, and Iknowamortgageguy.com, providing convenient banking options before or after your meal.
What are some local services and shops near this McDonald's for customers to visit?
Nearby you can find places like Total Access Urgent Care for medical needs, Mika Hair Braiding for beauty services, Schnucks Market Flowers & Gifts for groceries, Rent & Roll for automotive services, and Redbox for movie rentals, making this area convenient for various errands around your meal visit.