Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistently poor service, including long wait times, rude employees, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold, undercooked, or incorrect items being served.
Cleanliness
Several customers noted that the restaurant was dirty, with complaints about unsanitary conditions in the dining area and restrooms.
Customer Experience
While some customers praised individual staff members for good service, the overall experience was marred by frequent complaints about neglect and unprofessional behavior.
DA
Dana A.
Feb 21, 2026
2.0
So this experience is more funny than annoying (but there is a degree of annoyance, too). A month or so ago, I ordered a 6 piece mcnugget happy meal and cheeseburger for our toddler grandchild, as well as food for my husband and me. I arrived home and found that the cheeseburger for the 4 year old was not in the bag. I order food using the app 99% of the time, so I could see the receipt and confirm I was charged for food I did not receive. Now, if you are 4 years old, a missing cheeseburger is a day breaker -- he was _not_ happy. I complained via the form online (phones are not answered at this location). In response, I was sent a postcard for a " free happy meal of choice". Today I decided to use it. I pulled up to the talking box and utterly confused the order taker; I asked if she would like me to pull up so she can see the postcard for the free happy meal? Yes, she would and the manager would be there to take a look. So they both inspect the postcard and apparently are in agreement re its validity. I place the order: 6 piece mcnugget happy meal, no apple slices, extra fry and ranch dressing and a coke. The manager keys it in. When I arrive at the pickup window, I'm passed an orange drink; I passed it back, requesting the Coke again. I peeked in the happy meal box and saw apple slices, no ranch dressing. I passed the box back to the woman at the window and explained that I requested extra fries instead of apple slices. And requested ranch dressing. Again. So she put the extra mini box of fries into the HM box, gave me 2 ranch dressings and corrected the drink. I left and discovered at home that I was given a 4 piece mcnugget happy meal instead of the 6 piece that I had requested. It seems so simple, but even with the manager's assistance, this very simple order had a lot of errors. Oh well, at least the toy was a bit better than they have been lately.
IA
Isela Jaimes arellano
Feb 14, 2026
1.0
De los peores servicios y a nadie parece importarle ver que tengas esperando solo para hacer la orden 15 min ya ni hablar de la comida otros 30 min y para colmo siempre cambian las cosas o faltan no lo recomiendo
JL
Josue Lopez
Feb 7, 2026
1.0
They never get my order right, always missing something.!!!!!!
DG
Daisy Gomez
Feb 1, 2026
1.0
I never wrote a review because I’m just not the type of person but this was my last straw. The double cheese burger was raw and super greasy. The fries are never good. Either burned or raw and the employees are always rude too. I’ll keep my money and never go here again.
SD
Stephen Dior
Jan 19, 2026
1.0
I've been here to this location over 20 times in my life, today you guys turned a loyal customer into a hater, this location will be the reason i never go back to a mcdonalds ever again. You awful employees winked and gave each other a thumbs up then proceeded to give me a burger with pickles mustard and ketchup on it and tried to hide it with the 2nd patty after i ordered a double quarter pounder plain with cheese. whoever works at 11:40pm on 1/18/2026 should be ashamed of themselves. That food was for my autistic child and i hope you guys have nothing but problems here on out. Truly awful human beings working at this dump.
What are the operating hours of McDonald's at 8860 Saint Charles Rock Rd?
McDonald's at 8860 Saint Charles Rock Rd is open 24/7 every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery with options including curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is there a drive-thru service available at this McDonald's?
Yes, the McDonald's at this location has a drive-thru open 24 hours a day, seven days a week.
How can I order from this McDonald's online?
You can order online through McDonald's website, their delivery URL (https://mcdonalds.order.online/business/-5579), or via the McDonald's App available on Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any reward programs?
Yes, McDonald's offers MyMcDonald's Rewards where customers can earn points for free food.
Are there any pharmacies near this McDonald's location where I can pick up prescriptions?
Yes, Walgreens and CVS Pharmacy are nearby, providing convenient options to pick up prescriptions before or after your McDonald's visit.
Where can I find ATM services close to this McDonald's?
There are several ATM locations nearby including First Bank ATM inside Walgreens, St Johns Bank, The Exchange Network, and LibertyX Bitcoin ATM for your cash and currency exchange needs.
What entertainment options are available near McDonald's at Saint Charles Rock Rd?
You can find Redbox nearby for video and game rentals, and the PAC Arts Center which offers art classes and events, perfect for a fun outing after your meal.
Are there any nearby places suitable for socializing or enjoying drinks near McDonald's?
Yes, Rock Road Saloon and The Spot Sports Bar are nearby locations where you can enjoy drinks or socialize after your meal at McDonald's.
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