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McDonald's

3.2
(2404 reviews)

Business Details

(314) 381-1328
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4979 Natural Bridge Ave, Saint Louis, MO
63115, United States

Hours

Reviews

3.2
2,404 reviews
5 stars
754
4 stars
404
3 stars
461
2 stars
235
1 star
550

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Speed of Service

Many customers reported excessively long wait times for food, often exceeding 30 minutes, which is unacceptable for a fast food establishment.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness and preparation of items.

Cleanliness

Customers noted that the restaurant was often dirty, with unsanitary conditions reported in both the dining area and service areas.
  • JS
    Jennifer Stahl
    4 days ago
    1.0
    Rudest employees of any McDonald's anywhere in the US! God forbid if you are someone who isn't using the app or not able to use kiosk because they will literally leave you standing at register and ignore you for half an hour plus and avoid looking at you and won't take your order. And I order thru the app and thought I'd ordered a chicken sandwich and 2 pies but somehow my sandwich wasn't on my order so I placed another order for the sandwich and when the girl brought out my sandwich she scolded me for placing another order and said I need to do it all together next time and rolled her eyes at me and then just turned around and ignored me like I was some piece of dirt when I was responding to her. I've never been treated so rudely ANYWHERE! WHAT IS WRONG WITH THESE PEOPLE? Just an fyi... Im your customer and if I want to order 20 different items and pay separately for each item then that's what I will do! I'm the customer and the one who is SOENDING MONEY IN ORDER FOR YOU TO HAVE YOUR JOB--U KNOW, THE JOB U SHOULDN'T HAVE BE CUZ OF BEING A LAZY AND RUDE!! I cannot imagine ever speaking to any customer like she spoke to me and McDonald's... Why are you allowing rude people to stay on working there? She clearly does NOT APPRECIATE THE PEOPLE WHO EAT THERE AND treating any customer the way I was treated would leave me with no quandary... She would've been fired if working for me. ... But I know one thing is for sure I will never step foot in that McDonald's again and I'm going to have to seriously question whether or not I'll ever go to a McDonald's again because that's how upset that one person working there made me because I have spent a lot of money over the years to then have been treated like a dog and disrespected that way is just way more than what I will be able to handle. Get it together McDonald's! It just doesn't appear as though you guys actually care about your customers like you should. It is disgusting!!!!
  • JB
    Joseph Brooks
    Feb 18, 2026
    1.0
    Slow on process of food
  • CC
    Clauds2188*LASweetheart
    Jan 30, 2026
    5.0
    Thank you for your lovely customer service. 🌹🩷
  • TV
    Tony Vitale
    Jan 22, 2026
    4.0
    Like this spot a lot. I drive past a diffrent one to go to this one. Orders are correct no one has an attitude and easy in easy drive away.
  • DP
    Darlene Pendleton
    Jan 10, 2026
    1.0
    I ordered food from this McDonalds on natural bridge 63115 . Paid for 2 triple cheese burgers got 3 double cheese burgers instead with a basket of fries and fries where cold adwell. I paid a lot for this And very very unsatisfied. I will not accompany this site again and im in this community. Sad sad sad food was nasty. Had to order a different meal from somewhere else.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, this location offers a drive-through service that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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