McDonald's

3.1
1154 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
350 S Kirkwood Rd, Saint Louis, MO
63122, United States

Hours

Reviews

3.1
1,154 reviews
5 stars
350
4 stars
188
3 stars
193
2 stars
88
1 star
335

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Speed

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

Many customers noted issues with food quality, including cold or poorly prepared items, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, particularly in the children's area and bathrooms.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and good food at certain times.
  • CO
    Cosmic Owl
    2 days ago
    1.0
    I saw two employees one was a manager coming to the very front window where the food is hand out. I can clearly see that she is new and is not being trained properly or whatsoever. It was extremely busy the order taker was not taking orders for over 26 minutes. And when i get to the window i see this bald black guy with a football shirt scolding this sweet little girl at the window telling her she is encharged of asking what have people order to tell people at the kitchen and i know thats not how we ba-ra-pa-pa-pa... I wasnt loving it neither the 13 cars that drove away if i didnt had order it on the phone i would've driven off too. And if i was that girl I would've quit right there.... Fix your store and stop blaming your failures on the new people that arent encharged or ringing the food. Thats why nobody wants to work for this company. Im glad i left.
  • SJ
    Sydnee Jeanne
    4 days ago
    5.0
    McDonald’s sees me a lot, but there is an AMAZING staff member named Sheena and she brightens my day anytime I pull up. She’s kind, very personable, and incredibly efficient at her job. Honestly, the kindest staff I’ve encountered. If you’re in the area, say hi to my girl Sheena!!
  • HB
    Heather Borman
    Nov 13, 2025
    2.0
    I keep wanting it to be a good location, so I keep trying every once in a while and then I'm disappointed again. :( it's just so close to my house, ugh. This time I ordered a large value meal and when she handed me the bag I glanced in, the fries container did not look very full but of course I wasn't gonna say anything right there with people behind me. So I closed up the bag to keep the heat in like I always do, and when I got home sat down and finally opened the bag I was pissed. It was so obviously under filled. I'm not pissed over a few fries. I'm pissed because I absolutely hate being taken advantage of, and that's what it feels like at this location every time. So I guess I'm also pissed at myself for trying again. The pics are exactly how they came out of the bag, no I didn't eat any fries on the way home lol.
  • PK
    Patrick Kennedy
    Nov 12, 2025
    1.0
    Consistently worst attitude and service of any McDonalds around.
  • DB
    Dan Blakeslee
    Oct 21, 2025
    5.0
    A lot of people have staff issues at this McDonalds. Thankfully, with the kiosk, we avoided interaction with them. We loved the interesting interior that this location had, including a table with interactive lights embedded underneath the surface. Our food was pretty decent, and since it was free monopoly rewards, it was even better. If you can avoid the staff, and come at a busier time (busier usually means the food is fresher), I suggest this location.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 350 S Kirkwood Rd?

McDonald's at 350 S Kirkwood Rd operates daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to 11:00 PM daily, except Sundays starting at 6:00 AM.