Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Food Quality
Many customers noted issues with food quality, including cold or poorly prepared items, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, particularly in the children's area and bathrooms.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with friendly staff and good food at certain times.
CO
Cosmic Owl
2 days ago
1.0
I saw two employees one was a manager coming to the very front window where the food is hand out.
I can clearly see that she is new and is not being trained properly or whatsoever.
It was extremely busy the order taker was not taking orders for over 26 minutes.
And when i get to the window i see this bald black guy with a football shirt scolding this sweet little girl at the window telling her she is encharged of asking what have people order to tell people at the kitchen and i know thats not how we ba-ra-pa-pa-pa... I wasnt loving it neither the 13 cars that drove away if i didnt had order it on the phone i would've driven off too. And if i was that girl I would've quit right there....
Fix your store and stop blaming your failures on the new people that arent encharged or ringing the food. Thats why nobody wants to work for this company.
Im glad i left.
SJ
Sydnee Jeanne
4 days ago
5.0
McDonald’s sees me a lot, but there is an AMAZING staff member named Sheena and she brightens my day anytime I pull up. She’s kind, very personable, and incredibly efficient at her job. Honestly, the kindest staff I’ve encountered. If you’re in the area, say hi to my girl Sheena!!
HB
Heather Borman
Nov 13, 2025
2.0
I keep wanting it to be a good location, so I keep trying every once in a while and then I'm disappointed again. :( it's just so close to my house, ugh.
This time I ordered a large value meal and when she handed me the bag I glanced in, the fries container did not look very full but of course I wasn't gonna say anything right there with people behind me. So I closed up the bag to keep the heat in like I always do, and when I got home sat down and finally opened the bag I was pissed. It was so obviously under filled. I'm not pissed over a few fries. I'm pissed because I absolutely hate being taken advantage of, and that's what it feels like at this location every time. So I guess I'm also pissed at myself for trying again.
The pics are exactly how they came out of the bag, no I didn't eat any fries on the way home lol.
PK
Patrick Kennedy
Nov 12, 2025
1.0
Consistently worst attitude and service of any McDonalds around.
DB
Dan Blakeslee
Oct 21, 2025
5.0
A lot of people have staff issues at this McDonalds. Thankfully, with the kiosk, we avoided interaction with them.
We loved the interesting interior that this location had, including a table with interactive lights embedded underneath the surface.
Our food was pretty decent, and since it was free monopoly rewards, it was even better. If you can avoid the staff, and come at a busier time (busier usually means the food is fresher), I suggest this location.
What are the regular operating hours of McDonald's at 350 S Kirkwood Rd?
McDonald's at 350 S Kirkwood Rd operates daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru open from 5:00 AM to 11:00 PM daily, except Sundays starting at 6:00 AM.
Can I get delivery from this McDonald's and what are the delivery hours?
Delivery is available every day from 5:00 AM to 11:00 PM, with an opening time of 6:00 AM on Sundays.
What types of pickup and delivery services does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online or via mobile apps?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on the Apple App Store and Google Play.
What payment options are accepted at McDonald's in Kirkwood, MO?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services and amenities are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other food and beverage places near this McDonald's in Kirkwood?
Nearby food places include Starbucks, Rush Bowls, Einstein Bros Bagels, MOD Pizza, KoKuu Ramen and Sushi Bar, and The Greek Kitchen.
What useful services and shops are near the McDonald's at 350 S Kirkwood Rd?
Nearby services include Jake Molitor - State Farm Insurance Agent, Hair Saloon, Patton Properties, Great Southern Bank, and USPS Collection Point, which can be convenient stops before or after your meal.
Are there any community or nonprofit organizations nearby that customers might find interesting?
Yes, nearby community organizations include Puttin for Down Syndrome, Developing Our World, Kirkwood Des Peres Area Chamber of Commerce, and Viva Brasil STL.