McDonald's

3.3
2575 reviews
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Business Details

1595 S Hanley Rd, Saint Louis, MO
63144, United States
(314) 781-1913
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1595 S Hanley Rd, Saint Louis, MO
63144, United States

Hours

Reviews

3.3
2,575 reviews
5 stars
843
4 stars
491
3 stars
436
2 stars
226
1 star
579

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Numerous reviews mentioned cold, undercooked, or incorrect food orders, leading to dissatisfaction with the overall food quality.

Efficiency

While some customers noted quick service, many others experienced significant delays, particularly in the drive-thru and mobile order pickups.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some customers praising the cleanliness while others reported dirty tables and locked restrooms.

Ordering Experience

The shift to kiosk ordering was met with mixed feelings; some appreciated the efficiency, while others missed personal interaction and faced issues with order accuracy.
  • DF
    David Flores
    1 day ago
    1.0
    A whole sandwich was missing and in my 4 piece nuggets they just squirted tartar sauce or mayo and closed it up really terrible!! I live 20 mins away. hopefully all those employees get fired and this establishment gets closed down.
  • KB
    Keith Baker
    Nov 11, 2025
    3.0
    Always packed and some of the employees really need customer service training. They don't know how to interact with the public. And they got my order wrong.
  • RB
    Randal Bailey
    Oct 28, 2025
    1.0
    Stopped for the monopoly game pieces, bought the large quarter pounder meal. Should come with 3 game pieces, was only on the fries. Had to come back in for my other 2 game pieces. On top of that I ordered no onions. Opened my burger NOTHING but onions like I asked for extra (what I come to learn is if you deviate from the menu at all they do the opposite of what you ask for, not an isolated incident). Then on top of all that the food is COLD!!! Fries are extra salty!!! Once this monopoly game is over I'm done with McDonald's point blank period. Thought the service would be better since I stopped by a location in the county as opposed to the city.
  • MA
    MrK AB
    Oct 28, 2025
    2.0
    Long wait at drive thru. Staff at payment window less than friendly. Drink was wrong, not hard to mark cups or sit in order to not mess up. Went during the annual monopoloy game and large drink cup didnt have a piece on it despite other mcdonalds large cups come with monopoly piece.
  • CD
    C Dent
    Oct 26, 2025
    1.0
    I was picking up a Door dash order for a customer and the female with the red dye in her hair displayed horrible customer service. No, hello or good bye just "are you ordering or picking up?" I said I was picking up an order and several minutes passed and I got the food. She placed the order in front of me, no "thank you, have a good day" or anything of that nature. She just walked off. I said , "this customer service is horrible " and she told me to never comeback, which I won't do! That place is trash!
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Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 1595 S Hanley Rd, Saint Louis?

McDonald's at 1595 S Hanley Rd is open 24 hours daily, every day of the week.

Is McDonald's open for delivery and what are the delivery hours?

McDonald's offers delivery service 24 hours a day, 7 days a week, including same-day and no-contact delivery options.