Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with food being cold, poorly prepared, or incorrect orders.
Customer Service
Numerous reviews highlighted rude staff and poor customer service experiences.
Wait Times
Customers frequently mentioned long wait times for food, both in-store and drive-thru.
Cleanliness
While some noted cleanliness, others reported dirty dining areas and locked restrooms.
Order Accuracy
Consistent complaints about missing items and incorrect orders were noted.
LR
Lyric Ruch
Feb 22, 2026
5.0
Good food
VV
Vic
Feb 22, 2026
1.0
I’m literally right down the street from here so the fact that everytime I’m craving a little Micky D’s it’s pretty inconvenient that I have to drive out of the way to either the Central West End, U City, or Kirkwood location. The fact that it’s open 24 hours is probably the only thing saving this place right now…for obvious reasons…hence the long lines late at night. The food is horrible. The drinks are horrible. Forget about the food being cold that’s the least of their problems it’s not even good! I mean it’s not lacking in taste, that’s not what I’m saying, it’s just flat out disgusting! I mean it’s BAD. I’m not sure, I’ve never worked at a McDonald’s before, but I know that there’s recipes and there are ways that you prepare and cook every single thing on the menu because every single other location does it, that’s how chains are. Y’all’s do the exact same thing as every other location. Or you’re supposed to. So I’m just wondering how every other McDonald’s I’ve been to in all the states I’ve been have never had such an issue with taste. And the fact that people have been complaining about it per the reviews yet no changes seem to have been made. Are owners and management too scared to speak up to their workers? Is this like a family thing and you guys like don’t know how to tell family to not make a bad burger? Because I always see the same exact workers there.
NG
Nick Genthon
Feb 14, 2026
3.0
It's McDonald's.
BB
Bulbul_the_bird
Feb 12, 2026
4.0
Nothing to complain about. McDonald can’t be wrong.
SS
Susanna Shah
Jan 31, 2026
1.0
Missing food from order that we paid for, and once again they give no receipt.