McDonald's

2.6
3440 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1919 S Jefferson Ave, Saint Louis, MO
63104, United States

Hours

Reviews

2.6
3,440 reviews
5 stars
693
4 stars
460
3 stars
521
2 stars
385
1 star
1,381

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.

Cleanliness

The restaurant was frequently reported as dirty, with mentions of pests like mice and roaches, and unsanitary conditions in the dining area.

Wait Times

Customers consistently complained about extremely long wait times for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.

Overall Experience

Overall, the location received overwhelmingly negative feedback, with many customers advising others to avoid it.
  • DT
    Dee Thomas
    2 days ago
    2.0
    The staff could benefit from some basic customer service training. Very dry responses, no smiles, and it almost feels like taking your order is an inconvenience to them. The wait time for orders is always inexplicably long. The bread on my Big Mac was hard, but I only eat the middle piece. They put the apple juice inside the happy meal box, so the fries were very cold.
  • DH
    Dave's Food and Hiking
    5 days ago
    2.0
    The place is difficult to turn in and nearly impossible to get out if you're turning left to leave. I sat in the drive thru with no movement so I parked and went inside. It was 330 in the afternoon and 3 cars in the drive thru and another 6 people waiting for orders inside. Overall, 20 minutes to get food. The floors were horribly sticky which makes me question the cleanliness of the cooking area. I had a double cheeseburger. I'd think with this much business the bun would've been new amd fresh but it was very stale. I can say the fries were fresh and hot and the reason I added a star.
  • TS
    Terrell Sloan
    6 days ago
    2.0
    I'm really starting to find McDonald's as the bottom of the barrel in fast food. 🤦🏾 Got spicy chicken combo & 6pc nuggets happy meal. Happy meal was good. Spicy chicken thrown together sauce overly slopped on sandwich making it basically inedible. I tried wiping off with napkins only to have more in bottom. 2 bites and tossed. Employee at speaker seemed uninterested in taking orders. And fries, the one thing you used to could count on were cold and unsalted. I'll only buy chicken nuggets from now on
  • CS
    Chasity Shive
    Dec 28, 2025
    1.0
    I promise if I could leave 0 I would the person working there with red hair was very rude she was yelling at customers saying no more inside orders and telling us the doors were locked for a reason you have hours of operation for a reason…my daughter asked for a sauce she slapped her thigh and told someone else to get it her dad asked why she had an attitude she said she didn’t but then proceeds to say man whatever when he said she’s rude and needs to check her attitude this McDonald’s was dirty and the employee we dealt with was rude and very unprofessional also THE DRIVE THRU WASN’T AVAILABLE so please tell Me how someone is supposed to order food from this location something needs to be done
  • JC
    Jessica Colmenares
    Dec 20, 2025
    1.0
    We were traveling and stopped here to get lunch. While we were waiting for the food they locked the restaurant. We did not realize they had done that until we sat down and people kept coming up to the door. My son trying to be nice let someone in and one of the workers screamed at him, Don't let anyone in here! It took forever to get our meal. They gave me a dirty cup for my drink. The food looked disgusting. We made them refund our money. And all the workers had the absolute worst attitudes.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 6:00 AM to 11:00 PM.