McDonald's

Reviews

• JK

  Jessica Kendrick

  5 days ago
  1.0
  Not only is the service here consistently slow, but the employees are often rude and inconsiderate. Every experience I’ve had at this location has been disappointing. I continue to give it another chance because it’s close to my home and convenient when I’m in a rush… but yet again, another awful experience. I placed a mobile order through the app for counter pickup because, as many other reviewers have mentioned, the wait times here are atrocious. When I arrived, all of the doors were locked. I immediately tried to cancel my order in the app, but it would not allow me to because it claimed my order was already being prepared. So instead, I had to exit the parking lot and navigate back onto the busy main street just to re-enter through the drive-through. Anyone familiar with this location knows there are only one or two entrances from the main road, and once you exit the drive-through lane, you have to go all the way back around through heavy traffic. It’s chaotic and extremely inconvenient. After finally getting through the drive-through, I was told my order still wasn’t ready. I was instructed to pull into a parking spot and wait — which took another 10 minutes. In total, I spent 30 minutes trying to get a simple mobile order. This is unacceptable. If the lobby doors are locked, the app should not allow customers to select counter pickup. If there was a legitimate reason for locking the doors, there should be a clear sign posted outside, or the pickup option should be disabled in the app. This experience reflects poor management and a lack of basic communication. Very frustrating.
• MW

  M W

  Feb 23, 2026
  1.0
  Idk what their damn problem is here, but I've tried and tried again and each experience is worse and worse. Most recently, I paid for an online order since I know their wait is usually atrocious, and once I came inside to pick-up, she said "we don't have it." I showed her I paid, had the order number, and gave my name - still no order. She got an older woman, who I can assume is the lead or manager, and she said "what do you want me to do about it?" I said a refund or my damn order. She replied, "how am I supposed to know what you got?" Maybe take the time to come from the back and read my damn PAID FOR receipt. Whole time - my order was ready to go, packed up, and all with my name on it. I wasn't the only person in there having an issue. And I wouldn't have got it had I not pressed the issue, they just kept shrugging it off and turning to the next person. Just disgraceful.
• TS

  Tom Simer

  Feb 15, 2026
  2.0
  I ordered on the app for drive thru pickup. When I pulled up to the drive thru speaker I waited and waited finally after 4 minutes a voice out of the speaker said: "Drive thru's closed you gonna have to come inside" I said I already ordered in the app, "I said the drive thru's closed! When I went inside I saw 5 employees 2 were talking to each other very well loudly and laughing and doing nothing there was 1 cook moving very slowly a manager that was casually walking around joking around with the only person at the register and not offering to help anyone. They were playing music so loudly that you couldn't hardly her what anyone was saying and it seemed to be the normal. I have stopped at this location many many times and for the most part always left happy, but I'll have to say that this was the most unprofessional group of people I have ever seen in any restaurant except for the girl at the register ( had a face tattoo) she was the only person who was doing her best to try and help people get served. Maybe an area manager or supervisor could drop by and check out their stores once in a while. If had t already paid for my food in the app I would have just left. It will be a long time before I ever go back to that location if ever. I won't even talk about the food.
• KS

  Krista Stanford

  Feb 5, 2026
  1.0
  I literally have a bad experience every time I go to this location. I don’t know why I keep giving them a chance to mess up my food and waste my money because my order is always wrong, cold, and majority of the time old so I don’t even bother eating it. Not to mention the time I waste in line waiting for them to take my order when there is not even a person at the window to take orders or the screens are shot out, so they no longer work. I have literally been told to come order inside, just to have them lock the doors. I wish corporate would come in and clean this place up since it’s one of the few locations in STL.
• SR

  Steph Rep

  Feb 4, 2026
  1.0
  This place needs help. DO NOT CHANGE YOUR KIDS HERE!!!!!!!! walk in order food from the kiosk by the doors to make sure my food is right and also use the McDonald’s app. When I first get the food I am missing my burger and they forgot bacon on another burger and they messed up my chicken sandwiches. I got my kids burger and in the picture there was extra burger pieces in it. They gave me someone else’s order for my chicken sandwiches and they remade the burger that needed bacon on it wrong a second time so had to go back up there again. When going back up there there’s was an employee that wore a blonde wig and bad eyelashes that was so in love with her self that she pulled out her phone in front of customers checking her hair and makeup. There was a guy waiting on his food that was in front of her and all she had to do was put it in the bag and started yelling at the manager that hold her to do her job.

Frequently Asked Questions About McDonald's