Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, both in the drive-thru and for curbside orders, often exceeding 20 minutes.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with several customers expressing dissatisfaction with their meals.
Customer Service
There were numerous complaints about rude or inattentive staff, with some customers feeling ignored or disrespected during their visits.
Cleanliness
Several reviews highlighted unsanitary conditions within the restaurant, including dirty facilities and unkempt dining areas.
Mixed Experiences
While some customers praised friendly staff and good service, the overall sentiment leaned towards negative experiences, indicating inconsistency in service quality.
AA
Alicia
Nov 17, 2025
1.0
Fries nasty cold old grease taste. How can you give to a customer that just orders a fries didnt feel like going back through drive thru and waiting in line to get a fresh fries
SW
Stephen Wuudsen
Nov 13, 2025
5.0
Manager baily is the best,she's has served me several times and has always been super polite and super professional 5 stars all day
SC
Summer Cajigal
Nov 11, 2025
5.0
Everytime I order from this location, it’s fast service, friendly, and fresh food! This is the best Mcdonald’s in the South County area! Thank you to the staff that work here!
DR
Del R
Oct 21, 2025
2.0
Short review:
Too slow! If you're in a hurry, this is not the McDonald's for you!
Long review:
In general, I try to think twice about my fast-food outings. I know it's not the healthiest meal choice...but sometimes I compromise. By the time my brain yields to my tummy, I'm usually cranky and worn down and desperate for hot fries that are salty beyond belief. If this review resonates with you so far, be warned: this is NOT the McDonald's for you. In sad and trying times, you want a McDonald's that will act quickly and with care. Every other McDonald's in the STL area has a *chance* to satisfy. This location does not. You will wait half an hour in the drive through for one large fry! Trust me, I've lived in the area for over a decade and have run out of chances to give this place. Every time, I say "surely this time they'll crank out my fries" and EVERY TIME they do no such thing.
One time, a couple years ago, I stopped by for a lil treat-yo'self meal. My dad was actively dying in the hospital and I needed to cry in my car while stuffing my face with chicken nuggets. Forty five minutes later, I put down my unfinished fries because they were too cold and hard and I did the crying with just the sub-par nuggets. My dad died later that week and my poor brain is just unstable enough to still connect this lousy location's food failure with the other sad memories of that week.
The only time I got amazing service here was in late May of 2020 when I literally rear-ended the guy in front of me (I was trying to find my wallet on the passenger floor and my foot lifted off the brake), and cried so much that the delightful, angelic woman at the window gave me my food for free (due to my wallet being at my house and not my car 😭). I hope that woman is doing great, wherever she is. She's the only reason this review has two stars instead of one.
I'd say this McDonald's has been with me through the ups and downs of life... But truly it's only been the downs. Until I see a "changed management" sign out front, I'll be going to other McDonald's locations for my guilty pleasure large fry and my crying nuggets.
RL
Rebecca Luig
Oct 18, 2025
2.0
⭐☆☆☆☆
I placed a curbside order through the app and ended up waiting far too long, only to find out when I went inside that my order hadn’t even been pulled from the printer. The staff seemed uninterested and didn’t offer an apology or any kind of compensation. When the food was finally brought to my car, the coffee lid was halfway off and there was no drink carrier for multiple beverages. I also sent an email through the app, but the only reply I got said the issue was forwarded to the store — and I’ve still heard nothing back. Very disappointing experience at the 23050 Tesson Ferry Rd, St. Louis, MO location.
What are the general operating hours of McDonald's at 13050 Tesson Ferry Rd, Saint Louis?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Sunday through Thursday and from 5:00 AM to midnight on Fridays and Saturdays.
What delivery options does this McDonald's offer and what are the delivery hours?
Delivery services including same-day and no-contact delivery are available daily from 5:00 AM to 10:00 PM, except on Fridays and Saturdays until 11:00 PM.
How can I order McDonald's conveniently using digital platforms?
You can order using the McDonald's App available on iOS and Android, or online via the delivery URL https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location offers a drive-thru for quick and convenient service.
What nearby places can customers visit before or after their meal at McDonald's?
Customers can visit Aldi for groceries, Imo's Pizza for more dining options, or Petro Mart and Phillips 66 Gas stations for fuel nearby.
Are there any nearby banks or ATMs accessible from this McDonald's?
Yes, nearby financial services include US Bank, U.S. Bank ATM, American Eagle Credit Union, and Together Credit Union.
What health services are available near this McDonald's location?
Nearby health services include SSM Health Cardinal Glennon Pediatric Urgent Care, Brennan OB/GYN Associates, and South County Medical Building.
Does McDonald's offer rewards or loyalty programs for frequent customers?
Yes, McDonald's offers MyMcDonald's Rewards where customers can earn points for free food.