McDonald's

3.0
875 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12120 Manchester Rd, Saint Louis, MO
63131, United States

Hours

Reviews

3.0
875 reviews
5 stars
257
4 stars
146
3 stars
123
2 stars
67
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food that did not match what was ordered.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted dirty tables and unsanitary conditions.

Staff Attitude

Feedback indicated a mix of positive and negative staff interactions, with some employees being friendly and helpful, while others were described as rude or dismissive.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.
  • AS
    Andrew Saunders
    4 days ago
    5.0
    I had a bad experience here a week ago. I had to wait a long time to end up getting the wrong food after a basic mobile order. I made a complaint, and very quickly got an apology, a refund, and a correct order when I visited today. I'm glad I gave it a second chance.
  • SB
    Stephen Bowles
    Nov 17, 2025
    1.0
    11:30 drive thru cars 25 deep and somehow I got cold fries and cheeseburger, when they making this stuff!
  • JD
    Jimmy Diamond
    Oct 28, 2025
    5.0
    I don’t review often, and I never even go to fast food places, but today I had no choice as I was crunched for time and there weren’t other options around that one can be in and out (wish we had In-N-Out here 😫) in a matter of minutes. I had a simple order, but my sandwich was missing from the bag. I came back in, and Burt (Bert? Apologies if I spelled it wrong!), a very polite gentleman was keeping the whole place together it seemed. Even though the rest of the staff (aside from the manager who’s name I neglected to ask) seemed overwhelmed, he was very calm and collected, friendly, polite, well spoken and attentive, solved the issue immediately in a proper, professional and respectful way. He solved the issue immediately and already knew what was going on as soon as I mentioned it. Thank you, Burt, for your hard work and putting up with the general public; the restaurant biz is not easy, especially fast food. These employees are largely the backbone of America’s food industry, yet get so little respect and appreciation. I hope this message gets to your boss, bc you deserve a raise.
  • WL
    Will Lubker
    Oct 2, 2025
    5.0
    I find this to be a surprisingly well run McDonald's. Everything is always immaculate. I always see employees working to keep things clean and straight. They do a good job of managing the drive-thru, delivery and dining room orders. Many other McDonald's struggle with this. I order through the app and, even though my order is very specific, they always get it right. Kudos to this McDonald's for standing out above the others.
  • MG
    Mr G
    Sep 27, 2025
    1.0
    I ordered a big breakfast with substitute bacon for the sausage. First they assumed it was to go. It was not and they didn’t ask. Next other orders were being served who came after I did so I had to speak up. The lady said don’t worry about the number, we’re short (staffed). I told understand that situation but my order was not even up on the dashboard as others were. As soon as I mentioned my number and it magically appeared on the dashboard. The killer was what I received. I got a set of pancakes with the bacon, no eggs, no biscuit, it was not the big breakfast. So she turned around grabbed the next big breakfast that came out, even though it had sausage, I accepted it. As I waked away, she told the guy who had taken my order that she gave me a big breakfast with sausage and they laughed. I caught him looking my way when she said that. They were earshot distance, hello. Management does care, it’s obvious from previous bad reviews documented for the past months.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 12120 Manchester Rd, Saint Louis?

McDonald's is open daily from 5:00 AM to 11:00 PM, with some variations on delivery and drive-thru hours.

Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?

Yes, this McDonald's has a drive-thru service available from 5:00 AM to 11:00 PM every day.