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McDonald's

3.1
(2132 reviews)

Business Details

(314) 521-2272
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10873 West Florissant Ave, Saint Louis, MO
63136, United States

Hours

Reviews

3.1
2,132 reviews
5 stars
574
4 stars
375
3 stars
377
2 stars
211
1 star
595

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Staff Attitude

Many reviews highlighted poor staff attitudes, including rudeness and lack of professionalism, contributing to a negative customer experience.

Food Quality

Several customers complained about cold, old, or incorrectly prepared food, with some noting that items were missing from their orders.

Cleanliness

The cleanliness of the location was criticized, with reports of dirty floors and unsanitary conditions in the bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food was sometimes hot and fresh.
  • LV
    Leah Vornbrock
    4 days ago
    2.0
    Slow service. No receipt paper so you can't remember your order number by the time they call it out and then get confused why you didn't come get it or they mumble the contents of the order then look at you wondering why you couldn't hear them. Very slow to get food out.
  • CP
    Cory Price
    5 days ago
    1.0
    This place is horrible. I tried to come here in the morning around 5:00 a.m. when I get off work and I see employee sleeping in the lobby I placed a mobile order that never gets filled three out of five times I have to cancel the order whenever you do get a order even doing the daytime the fries are cold or overcooked. And it seems no matter what time you come all the employees have some type of attitude for some reason now once again I have to wait 1 to 7 days to get my money back from my mobile order because someone was too lazy to do their job
  • JJ
    James
    Feb 21, 2026
    1.0
    I arrived at 11pm, there was one car in-front of me when I arrived. When I was up next to order it took 35 minutes for them to take my order while someone who arrived 30 minutes after me got their order taken first. After I ordered it took me another 30 minutes to get my food just for my McFlurry to be nearly fully melted, my fry’s and burger cold, and my nuggets stale, my drink was also watered down. You would think if i was sitting there for more than a hour my food would be fresh. The workers were also very unprofessional, when I looked in they were just standing around and talking making jokes to each other, like dude were trying to get home. Also the worker who was serving the food was petting the dog of the car in front of me and never left the window to go wash their hands so they handled my food after petting this dudes dog. I used to work at a mcdonald’s and this type of stuff should never happen and never happened at the store I worked at.
  • AH
    Anesha Hill
    Feb 18, 2026
    1.0
    I ordered from this place three separate times on Uber eats. All three times it was an important item missing from the bag. The first time I ordered a 20 piece, chicken nugget and they didn’t give me a single sauce to go with it even though I paid extra for them. The second time I ordered a big Mac meal and they forgot to include my large fry in the bag. And just now I ordered breakfast from them and pay for three combo breakfast meals and did not receive a single hash brown, and I paid extra for a single hash brown. If this is how you run your establishment, you don’t have to worry about receiving any more money from me. Get control of your employees if they’re gonna make simple minded mistakes.
  • EE
    Evans Ellison
    Feb 12, 2026
    1.0
    I bought a cup of coffee and they said that they don't serve coffee at that time when we know that coffee gets served until they close, I do affiliate for McDonald's and help the. McDonald's company receive more customers. I was wrongfully treated over a cup of coffee that they didn't want to serve me with my own money and asking for a refill that they did not want to give me at this location, I call corporate, they didn't want to give me their names or cooperate with me...

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10873 West Florissant Ave in Saint Louis?

McDonald's at this location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru service that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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