Chipotle Mexican Grill

2.5
694 reviews
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About

Mexican Restaurant
Chipotle Hampton Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3547 Hampton Ave, Saint Louis, MO
63139, United States

Hours

Reviews

2.5
694 reviews
5 stars
188
4 stars
50
3 stars
48
2 stars
40
1 star
368

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of poor communication and dismissive attitudes.

Food Quality

Numerous reviews highlighted issues with food quality, including small portion sizes, cold food, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including reports of flies and dirty dining areas.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing ingredients and incorrect items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted enjoyable meals.
  • BB
    BJ
    Nov 10, 2025
    5.0
    Bowls always made in good portion sizes. Works friendly. Haven’t had a bad experience since I’ve been coming to this location.
  • DD
    Drmordica
    Nov 6, 2025
    1.0
    Placed an order. Waited 30 minutes went to pick up and there was a line wrapped around the building and about 15 people waiting inside. Tried to cancel the Oder through the app and it won’t let me. I don’t know how this location is this new and so bad.
  • AC
    Aubrey Cummings
    Oct 24, 2025
    1.0
    Server tried to give me 4 tiny pieces of steak on a taco, then got mad and tried to rush me when I asked if thats all I get. Extremely rude, won't be going back
  • SH
    Sharmaine Hudson
    Oct 10, 2025
    1.0
    It was about a month ago. The store just opened up but the workers were running behind. The black lady that wears her real hair in a ponytail. She is probably about late 40s has a really bad attitude. I said good morning, and she wouldn’t respond back. She was fussing about things not being right there. I will take my money somewhere else.
  • AR
    Aime R
    Oct 8, 2025
    1.0
    This was one of the worst customer service experiences I’ve had. I asked for double rice and double beans, and when I requested lettuce at the end, the employee became visibly annoyed and told me it was “too much”—even though the bowl still had plenty of room. Unfortunately, this isn’t the first time I’ve encountered poor service at this location.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 3547 Hampton Ave?

Chipotle at 3547 Hampton Ave is open daily from 10:45 AM to 10:00 PM.

What types of food does Chipotle Mexican Grill at Hampton Village offer?

They offer customizable Mexican-inspired menu items like burritos, bowls, quesadillas, tacos, and salads made from wholesome, responsibly sourced ingredients.