Business Details
About
Mexican Restaurant
Chipotle U City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
276 reviews
5 stars
77
4 stars
30
3 stars
21
2 stars
29
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Food Quality
Customers reported issues with food freshness, incorrect orders, and unsatisfactory portion sizes, leading to disappointment.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary food handling practices.
Management Issues
Many reviews suggested a lack of effective management and training, contributing to the overall negative experience.
- MBMercy Bush1 day ago2.0Sloppy food presentation on the steam table and ALWAYS a long wait
- JCJoe C6 days ago1.0Can not give it Zero stars because of Google so. 1 will have to show you what I thought of this place. I was ignored for 15 minutes and there was only 2 people in the store.
- SAShana AdamsDec 28, 20251.0We just left this chipotle. To be fair all chiptles I’ve been to in the area have terrible customer service. Today, we walked in…I ordered a bowl, my husband was behind me and asked for a quesadilla and a bowl. They proceeded to tell him that he had to go online to order a quesadilla. What sense does this make? I asked why and their response was “metrics”. Metrics don’t matter to clients who are in the store standing in front of employees. They should be able to order any item off the menu as that’s why they came into the restaurant. If I wanted to order online I would have done so. On top of it all the employees are not constructive, helpful or problem solvers. It was just a flat no, fo online. The store was not busy. In the five minutes he took explaining why he couldn’t make the quesadilla, he could have made the quesadilla. If you can’t make items on the menu in the store, take them off the menu in said store. Do better.
- KEKristina “Libra Love” EvansDec 17, 20252.0I don't understand what's going on at this location I have had two incidents where my food was prepared wrong The little white label reads it correct but the food itself is incorrect
- BJBrianna JacksonDec 9, 20251.0I will not be going back it’s a lot of cross contamination even if you don’t see it. I was eating my veggie bowl & chewed a piece of steak. Also they don’t listen to what you say you’ll say “guac to the side please” and they’ll put it in the bowl or light tomatoes and they give you a whole spoon full. I am very upset, disappointed, and dissatisfied. To top it off they didn’t give me a receipt so that I can give feedback. 0/10 would not recommend!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in U City serve?
Chipotle U City offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at 8650 Olive Blvd?
Chipotle U City is open every day from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle U City?
You can order online from Chipotle U City via their official ordering website or through the Chipotle app available in the Apple App Store.
Does Chipotle U City have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What is Chipotle Mexican Grill's approach to food ingredients?
Chipotle uses only 53 real ingredients that are responsibly sourced from farms practicing humane and sustainable methods, with no artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Saint Louis?
The restaurant is located at 8650 Olive Blvd, Saint Louis, MO 63132, in the U City area.
Which nearby places can I visit before or after dining at Chipotle U City?
Nearby you can visit First Watch for breakfast and brunch, Nobu's Japanese Restaurant for sushi, or grab coffee at 7 Brew Coffee before or after your Chipotle meal.
Is there a place nearby Chipotle U City where I can get a haircut?
Yes, Sport Clips Haircuts of University City - Market at Olive is close by if you want a haircut near Chipotle.
Can I access transportation stops or services near Chipotle U City to reach the restaurant easily?
While specific transit stations are not listed, the location in U City is accessible and near major retail and service places such as Costco Wholesale and AT&T Store, aiding navigation.
How can I contact Chipotle Mexican Grill in U City?
You can contact Chipotle U City by phone at +1 314-850-3089 or via email at MO.4512.UCity@chipotle.com.