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Brand Certified

Chipotle Mexican Grill

3.8
(1236 reviews)

About

Mexican Restaurant
Chipotle Hanley Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1500 S Hanley Rd, Saint Louis, MO
63144, United States

Hours

Reviews

3.8
1,236 reviews
5 stars
573
4 stars
307
3 stars
97
2 stars
69
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with several instances of poor customer service experiences.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about small portion sizes, undercooked ingredients, and overall dissatisfaction with taste.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and bathrooms.

Efficiency

While some customers praised the speed of service during busy times, others experienced long wait times and issues with online orders.
  • GR
    Gus Rodriguez
    Jan 24, 2026
    1.0
    Save your money. Go somewhere else.
  • AL
    ALEXIS Love
    Jan 24, 2026
    1.0
    Chipotle should be ashamed of herself when they have their employees working in this condition of whether when it is a weather advisory, they don’t care about lives and they do not care about other people lies, especially the people that are picking these employees up from their location, this is very disturbing
  • ZM
    Zena Mitchell
    Jan 20, 2026
    1.0
    I absolutely love love love love Chipotle. I've never visited this Chipotle before. This was the dirtiest establishment. I should have known not to order when I looked over at the grill and saw how dirty it was. As the gentleman flipped the meat that was on it. I ordered a bowl with brown and white rice. My protein with steak. The steak was the toughest and driest piece of meat. Please read my review before going to Chipotle's on Han lay, i would not recommend.!!! Ceo please take a look at this Chipotle 🙏
  • GD
    Gardner DeVore
    Jan 5, 2026
    4.0
    The food is always perfect. Always busy so the employees do as much as they can. They also can't keep up with cleaning the tables off.
  • LB
    Linzey Brown
    Dec 28, 2025
    5.0
    They load up the bowl, super good fresh food! Shout out to the staff. They were so trendy, friendly and awesome.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I order at Chipotle Mexican Grill on Hanley Road?

You can order customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill on Hanley Road?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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