Multiple customers reported poor service, including long wait times, incorrect orders, and unengaged staff.
Food Quality
While some customers praised the food as fresh and delicious, others experienced cold or poorly assembled meals.
Staff Performance
There were mixed reviews about staff performance, with some employees receiving high praise for their friendliness and efficiency, while others were criticized for lack of attention and professionalism.
Cleanliness
The restaurant was noted for being clean and well-maintained, especially after recent renovations.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that the food was overpriced for the quality received.
JB
Jan Brown
Dec 21, 2025
1.0
I usually love this Dairy Queen. Order a banana split Blizzard, no chocolate. Got home & was loaded with chocolate. Next time will check before leaving drive through. Kid taking order couldn’t have been less interested, maybe pay more attention to what customer is ordering. Will call store tomorrow.
VP
VICTORIA E. PINES
Dec 20, 2025
5.0
This location is difficult to exit onto 94 when making a left. Food is always good and fresh.
AH
Ali Hickman
Dec 6, 2025
5.0
Gentleman with the long hair (Aiden) working the front single handedly is keeping your business running he deserves a raise and employee of the month. Im writing this as i sit and wait for my food with my friends. He is taking orders, making orders, packing orders, and serving the lobby as a manager this is the kind of hard work that should be rewarded. I hope management takes this serious as he is basically the only one working.
BE
Brian ewing
Dec 5, 2025
5.0
Best fast food Onion rings and chicken strips
ML
Marie LaMure Cawvey Loomans
Nov 5, 2025
5.0
Simply amazing. Malts and sundaes are fantastic. And at a decent price...
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Saint Charles, MO?
Dairy Queen Grill & Chill is open from 10:00 AM to 9:30 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday. On New Year's Eve, it closes early at 5:00 PM, and it is closed on Thanksgiving, Christmas Eve, Christmas, and New Year's Day.
Where is Dairy Queen Grill & Chill located in Saint Charles?
It is located at 2195 First Capitol Dr, Saint Charles, MO 63301-5803, US.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill accommodate families and children?
Yes, the location is family-friendly, offers high chairs, is wheelchair accessible, has seating and restrooms, and welcomes kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup via their order URL.
Are there any special discounts or deals available at Dairy Queen Grill & Chill?
Customers can download the Dairy Queen app for exclusive deals and mobile rewards.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, this location offers drive-thru service for convenient pickup.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include St Charles Lanes and OT Hills bowling alleys, Capitol Bar and Grill, Leo's Pub & Grill, Starbucks coffee shops, and Papa Johns Pizza.
Are there healthcare options near Dairy Queen Grill & Chill?
Yes, nearby healthcare providers include Ezell Chiropractic, St. Charles Functional Medicine, and ABChiropractic Family & Wellness for chiropractic and holistic services.
If I'm visiting Dairy Queen Grill & Chill, are there convenient services nearby like banking or automotive care?
Yes, nearby services include U.S. Bank ATM for banking, Valvoline Instant Oil Change for automotive repair, and Mobil gas station for fueling.