Chipotle Mexican Grill

2.7
475 reviews
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Business Details

2014 Zumbehl Rd, Saint Charles, MO
63303, United States
(636) 723-9288
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle St Charles MO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2014 Zumbehl Rd, Saint Charles, MO
63303, United States

Hours

Reviews

2.7
475 reviews
5 stars
132
4 stars
45
3 stars
42
2 stars
39
1 star
217

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and trash accumulation being common complaints.

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.

Management Issues

Many customers expressed concerns about poor management, citing disorganization and lack of oversight as contributing factors to their negative experiences.

Customer Experience

Overall, the dining experience was marred by long wait times, chaotic environments, and a lack of attention to customer needs.
  • JV
    Jarvis Vision
    Nov 11, 2025
    1.0
    Very bad experience with quality of ingredients and staff. All negative reviews are true. Better avoid
  • CS
    Chelsea StüfLeben
    Nov 10, 2025
    3.0
    I was surprised to find that my Food wasn't very warm... And it just didn't taste quite right. Not like other locations I enjoy
  • VM
    Vytas M
    Nov 9, 2025
    3.0
    Not best service. Not listening what customers asking.
  • KM
    KK Man
    Nov 2, 2025
    1.0
    Worst chipotle location especially dinner time. Better go with different option for it Or get ready for any kind of hassle you can think of . Attached is how much salt I scraped out of chips … missed item … wrong ingredient… what not…. And they say they cannot cancel order.
  • AK
    Alec K
    Oct 29, 2025
    3.0
    Protein portions are always a fight with the employees at this location. They act like the chicken is coming out of their paychecks. I just want my four ounces of protein! Employee kept reiterating “Do you want double?” I said no, I just want my four ounces. Next time I’m going to walk out mid order if they try and stiff me. Chipotle needs to use a robot to weigh the food so it’s all fair and measured appropriately.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in St Charles offer?

Chipotle Mexican Grill in St Charles offers fast-casual Mexican cuisine, including customizable burritos, bowls, quesadillas, tacos, and salads.

Where is Chipotle Mexican Grill located in St Charles, MO?

It is located at 2014 Zumbehl Rd, Saint Charles, MO 63303, USA.