Chipotle Mexican Grill

Reviews

• SS

  Sara S.

  5 days ago
  1.0
  The WORST location I’ve ever been to. I can’t believe how bad it is since it’s in a prime location and is new. Last night I had an online order that sat behind the counter for 28 minutes while I stood waiting without one employee acknowledging my presence. So once I finally had someone ask me “what I’m waiting for”, my food wash mushy and cold. Every time I go there the service is terrible and the food is mediocre. Last night I had 6 pieces of steak in my $12 bowl. Last night was the last straw. Save your time and go to Bridgeton or Ofallon. You would probably get your food faster even with the drive all the way out there!
• WW

  William

  Mar 5, 2026
  1.0
  Ordered food and picked it up in the drive-through and was met with 2 women working who were unbelievably rude to us. They gave us the wrong drink and then when we said something they snatched it back through the drive-through window and then the second worker came to the door by the drive-through and started yelling at us to “come here” to get the drink. We won’t be coming back to this location.
• TK

  tana k

  Mar 1, 2026
  3.0
  We just left chipotle. The young man and young blonde girl was very professional and then here comes the girl in red hair with tattoos on her arms I guess to help out her peers. She had a nasty attitude and that’s why I’m assuming she was upset that she has to come help. My husband, myself and my two kids she was rushing through the not giving us enough time to pick out our toppings. And each time she approached us “what chu want”? Very unprofessional, very rude.
• DD

  Dex (Dexs_Lab15)

  Feb 27, 2026
  1.0
  I am writing to express my frustration with the ongoing inconsistency in service and quality at this location. While we occasionally have a positive experience, more often than not we do not. Unfortunately, my most recent visit was unacceptable. After ordering a burrito bowl last night following my shift at work, I discovered packing tape inside my bowl. Finding packing tape in prepared food is alarming and raises serious concerns about food safety and quality control. This experience has left me extremely disappointed and has unfortunately pushed me to the point where I no longer feel comfortable ordering from this location.
• SP

  Salvatore Palazzo

  Feb 16, 2026
  1.0
  The rudeness that was presented to me from the gentleman that asked me what I wanted was unbelievably uncalled for! I’m in the hospitality industry myself but the way that man came off on me was uncalled for! I asked for the Al pastor chicken and he said it will be a minute because it was empty. I said no problem I’ll wait. He then proceeded to the take out side window and grabbed the pastor from that side and came back and I said I’m sorry but I wanted double serving of the chicken and he just straight up looked at me and said your testing my patience bro! I looked over at the hound girl next to him and she looked over at me and said I’m sorry! I said WOW!!!! No hospitality at all! I will never step into that place again!!! If you can’t be polite and be hospitable in the service industry you need to go my friend!! To the girl that apologized to me that older man could learn a few things from that young girl because she was polite and even came out again and apologized and had me some chips with my meal. Kudos to her!!!!

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