Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Richmond Heights Hanley Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.5
616 reviews
5 stars
267
4 stars
113
3 stars
54
2 stars
31
1 star
151
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional behavior from staff and management.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or incorrect items being served.
Management Concerns
Several customers expressed dissatisfaction with management, citing unprofessional behavior and a lack of effective oversight during busy periods.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendly service and helpfulness.
- NNNadya NicoleDec 12, 20251.0I visited this store today after purchasing an order online. I ordered the 8 piece wing combo and I upsized my drink for 50 cents to a 32 oz cup. When I arrived I had my baby with me carrying her and I asked the manager for a bottled drink instead of the cup with a lid so that I’d be able to just put the bottle in the bag being that the cup could possible spill with me carrying my daughter. The manager tells me no and that I would have to purchase another drink for almost four dollars. I asked her how when I had already bought a drink with a combo. She says “the combo comes with a drink so If you want it bottled you need to buy it separately “ which didn’t make any sense to me because if the drink is combined into the combo that means that the price of the drink was included in the combo. But the manager was making it like I was trying to get it for free or short the Wingstop business over 3.75. And mind you, my combo was $15.00 all together. I found it to be very distasteful and unbecoming of her. It completely fine to go above and beyond for your job but not to make customers pay for two drinks. She was not knowledgeable of the pricing on the menu at all. The cooks did an amazing job as per my family but Never again!
- ESEric StombaughNov 23, 20255.0Can ALWAYS rely on fresh hot orders late night and the staff are excellent at this location
- PPPrayNov 1, 20251.0The location has gone to crap. The Quality of the food the service all sucks. What makes it so bad is there GM is ALWAYS there on her phone . She has to make it known that she’s in charge. But her presence is a joke. You would think if the GM of a store was there that the food will be made correctly and the store will be ran smoothly. She’s too busy complaining about rude customers and how she can be rude right back with them. I will drive all the way to the page location before I give them anymore of my money.
- CCConner CaveOct 28, 20251.0Give away peoples DoorDash without verifying
- LGLauren GregorySep 26, 20251.0This location is closest to our house but every time we come here it is a mess. The food always takes at least 20 minutes longer than they say and is always missing something. Every time I’ve been there customers have walked out because of how long it takes to complete orders. We will definitely drive further for better service.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours of Wingstop Richmond Heights Hanley Rd for dining in, takeout, and delivery?
Wingstop Richmond Heights Hanley Rd is open daily from 10:30 AM to 1:00 AM for dining in, takeout, and delivery services.
Does Wingstop Richmond Heights Hanley Rd offer a drive-through service?
No, Wingstop Richmond Heights Hanley Rd does not have a drive-through service.
What types of services are available for ordering at Wingstop Richmond Heights Hanley Rd?
You can order through in-store pickup, delivery, same-day delivery, and no-contact delivery.
What flavors and menu items does Wingstop Richmond Heights Hanley Rd offer?
Wingstop offers over 11 iconic wing flavors including Lemon Pepper and Original Hot, with options for classic or boneless wings, tenders, and signature sides like hand-cut seasoned fries, Cajun Fried Corn, and Buffalo Ranch Fries.
What payment options does Wingstop Richmond Heights Hanley Rd accept?
They accept American Express, Discover, MasterCard, and Visa cards for payment.
Where is Wingstop Richmond Heights Hanley Rd located?
Wingstop is located at 1608 S Hanley Rd, Richmond Heights, MO 63144, United States.
Is there a mobile app to order from Wingstop Richmond Heights Hanley Rd?
Yes, you can order using the Wingstop app available on both iOS and Android devices.
Are there any dessert places near Wingstop Richmond Heights Hanley Rd where I can go after my meal?
Yes, Andy's Frozen Custard is nearby and offers a great selection of ice cream and frozen yogurt for dessert after your meal at Wingstop.
If I need to fill up my car or grab convenience items before visiting Wingstop, where can I go nearby?
QuikTrip, a gas station and convenience store, is close to Wingstop Richmond Heights and is a convenient stop for fuel or snacks before or after your visit.
What other dining options are available near Wingstop Richmond Heights Hanley Rd if my group wants variety?
Nearby dining options include Noodles & Company for noodles and American fare, Lion's Choice for American fast food and sandwiches, and Chipotle Mexican Grill for Tex-Mex cuisine.