St. Louis Bread Co.

Reviews

• RG

  Rowaz Google

  3 days ago
  1.0
  I don't know how they even dare to ask for a tip, when the service is terrible. Waiting for about 10 minutes for a cashier to show up. There were different people passing by totally ignoring you, and probably hating their jobs. I like Panera, nothing against the company, but this location in the afternoons, staff sucks.
• KC

  Kim C

  5 days ago
  3.0
  I love the food at Panera Bread Co. But on 2 recent incident I requested Walnut Chicken salad sandwich and received tuna. Didn't realize until I was all the way home. Took away my taste. If it wasn't close to closing hours I would have driven back. But this is such a waste of my time when all they need to do is look at the order 🙄...the line up reads " checking your order" before its ready for pick up..evidently this is not what really happens..
• YL

  yuliya lytvynets

  Feb 22, 2026
  1.0
  Waiting for the food more than 30 minutes if I would know, I would be not placed my order
• MR

  Miss Robinson

  Feb 19, 2026
  5.0
  “I had an excellent experience at Bread Co. My food was fresh and delicious. The team lead, Jack, was very helpful and even came over to check on me after I had been seated and eating for a while. That extra attention meant a lot. The customer service was outstanding.”
• AB

  Alexis Brison

  Feb 1, 2026
  1.0
  I visited the Panera Bread location in Brentwood today to purchase a half dozen bagels. When I approached the counter, I was helped by a very kind African-American young woman who appeared to be in training, along with a man who seemed to be a manager, as he was wearing a black hoodie rather than the standard uniform. As I placed my order, the man immediately began slicing the bagels and placing them into a brown paper bag. I politely asked if they could be placed in a white plastic bag instead. He responded sardonically and corrected me by saying “clear plastic bag” in an arrogant and condescending tone, as if the wording itself was an issue. He then placed the bagels into the clear bag but left the top open, which completely defeated the purpose of using the plastic bag to preserve freshness—especially considering I purchased a half dozen bagels and was not planning to eat them all immediately. What stood out most was the dismissive and disrespectful tone from someone who appeared to be in a leadership role. In contrast, the young woman assisting me was polite and pleasant, which is why I even left a tip—despite the overall negative interaction. I hope corporate takes this feedback seriously. Customers should be treated with respect at all times, regardless of background, and managers in particular should model professionalism, courtesy, and cultural awareness. This location would greatly benefit from improved customer service standards and bias training to ensure all guests feel valued and respected.

Frequently Asked Questions About St. Louis Bread Co.