Jimmy John's

3.3
241 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9201 E State Rte 350, Raytown, MO
64133, United States

Hours

Reviews

3.3
241 reviews
5 stars
94
4 stars
37
3 stars
22
2 stars
19
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers expressing frustration over poor service and lack of attention.

Speed of Service

Many customers reported long wait times, both in-store and for delivery, contradicting the brand's 'freaky fast' promise.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers receiving wrong items or missing components.

Food Quality

While some customers praised the sandwiches, others reported issues with freshness and quality, including complaints about stale bread and insufficient meat.

Overall Experience

The overall sentiment is mixed, with some customers expressing satisfaction while many others reported negative experiences, leading to a decline in repeat visits.
  • AB
    Ashley Belanger
    Jan 4, 2026
    1.0
    Doors were locked at 6pm. Employees were inside on their phones and glaring when I walked up and tried door.
  • VH
    Victor Hunt
    Nov 17, 2025
    1.0
    This is the worse Jimmy John's and staff ever, especially the brother with the locks, mustache and beard, who's always there! Don't care About you, no hello when you walk in, take their sweet time to finally ask you what you want, don't pay any attention to what your saying you want on your sandwich, because you have to tell them as they are making your sandwich step by step again! Oh and the lettuce was old and brown, so we threw half away but took the lettuce off what we did eat! This is it, the Last time and I live close by but I'll drive out my way if i want another JJs sandwich! This will be put up on social media, so everyone that don't know will know that this place Sucks! Good night JJs
  • BW
    Brittany Walker
    Sep 20, 2025
    1.0
    Nobody in drive thru I pull up they say nothing!!!! I sat hello after 3 min he said we'll be with you in a sec. I said you could of said hello sat there for 10 minutes and nothing they can go to hell
  • CP
    Connie Powell
    Aug 23, 2025
    5.0
    350 Raytown Jimmy John’s has nice customer service
  • JR
    Julie Riebesell
    Aug 10, 2025
    1.0
    We ordered 3 sandwiches and all 3 of them were wrong. We used to come here every week. This horrible service is why we don't come here anymore.