Customer Service
Numerous reviews highlighted rude and dismissive staff, with many customers expressing frustration over poor service and lack of attention.
Speed of Service
Many customers reported long wait times, both in-store and for delivery, contradicting the brand's 'freaky fast' promise.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers receiving wrong items or missing components.
Food Quality
While some customers praised the sandwiches, others reported issues with freshness and quality, including complaints about stale bread and insufficient meat.
Overall Experience
The overall sentiment is mixed, with some customers expressing satisfaction while many others reported negative experiences, leading to a decline in repeat visits.