Dunkin'

Reviews

• CD

  Cameron Daniel

  3 days ago
  1.0
  Understaffed and slow. Drive through takes at least 20 minutes every time i go
• JT

  Jessica Matthews Tindall

  3 days ago
  1.0
  My vehicle was stalled out and stuck in the drive thru this morning for about 15 minutes due to a sudden battery issue. My daughter went inside to let the manager know. She was told there was no manager there by the female associate at the front register. After letting the associate know that we were stalled in the drive thru, she said, "Oh ill let my manager know." I thought there was no manager on duty?! We were directly across from the back door of the restaurant with only the ability to go forward or backwards out of the drive thru. As my daughter tries steering and I'm pushing the van (in the rain, mind you) 2 MEN walk out the door. The first man ignores us. The second man who was wearing the headset acknowledged me finally after I asked him for help steering while I push. He told me that as soon as they had somebody to help, they would. There were SEVERAL employees (large men) who could have assisted us. Atleast ask if they could assist in any way. We had been out there atleast 10 minutes at this time. Make a long story short, no one ever helped us. Like where is your humanity?? Where is your customer service?? 2 men see 2 Women needing help and ignore us. Thankfully, I was able to jump start my van and we pulled out of there. I will never return for the simple fact that your employees lied to us about there being no manager on duty and turned a blind eye to me and my daughter who were in need. Even if they were unable to help, they could have let us know that and NOT ignored us in our time if need, only saying they would help after I asked and then to make matters worse, never did. That's not how you treat customers, especially.
• DN

  Destiny Nolte

  Nov 9, 2025
  2.0
  I tried to use my code for free hash browns and the guy handed me my drink then I asked about the hashbrowns and he said it was invalid because we had to order hashbrowns he never said the code was not valid because of that until we asked I would think common sense would be to put the hashbrowns in for the code to work but no he tried to say we had to go all the way around (I’ve never used a code at the store only online) so I was unsure about how to do but I did tell the order taker I had a code to scan nothing was said about adding that product to be able to use the code. I guess common sense isn’t so common at this Dunkin!
• MB

  Marlui Bracho

  Nov 6, 2025
  5.0
  Muy buena atención, lindo lugar...y las MEJORES♥️♥️♥️♥️ DONASSSS!
• KH

  Kimberly Hisey

  Oct 27, 2025
  1.0
  I was a daily coffee customer, but not anymore. The rudeness of the 7AM 10/27/2025 drive thru shift was absolutely atrocious. I ordered on the app at about 6:30AM and the worker, in a rude tone (almost like she was yelling at me) tells me she didn't have my order. It finally came through and she accuses me of ordering it "just now." Um...no, I ordered it 30 minutes ago. Learn some customer service. Just because YOUR APP delays my order, you approach this situation with professionalism and class. Not accusations. Not only that, my drink, which is just a couple shots of espresso and milk, is often made incorrectly. This place is never busy and now I see why. I won't be back to this location. I'll go to Dutch Bros, even though they're insanely busy. They at least act like they like their job and make my drink correctly.

Frequently Asked Questions About Dunkin'