Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, often exceeding 20-45 minutes for orders, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Staff Behavior
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional, particularly during busy hours.
Cleanliness
While some customers noted cleanliness and good maintenance, others reported dirty conditions and lack of supplies in the restaurant.
Overall Experience
The overall sentiment was mixed, with some customers praising the food and service while many expressed frustration over slow service and order issues.
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April Vanderhye
1 day ago
1.0
We ordered on app waited in drive thru for over 50 mins, would have left but could not get a refund! Personal not helpful, or sympathetic at all. No matter how hungry you are do not go here
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Brad Vanderhye
1 day ago
2.0
Super slow
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Aurimas Elemas
Oct 25, 2025
1.0
Bad long terrible 45 min waited cheeseburger
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Kim White
Oct 14, 2025
1.0
It always takes FOREVER to get my order at this McDonald's. I ordered ahead on the app today, and they couldn't find my order when I got there.
AW
Amanda “Mandie” Warren
Oct 12, 2025
3.0
When I asked for a manager because my sandwich was just thrown in the box they said a manager actually made it 🤷♀️ maybe they need to re train them then😂 really the most disrespectful customer service I’ve ever received! Day shift I’ve never had a problem, it’s always night shif! I’ll post a pic of what my Big Mac looked like when I opened the box! oh and a large fried that was half full! They also didn’t give me everything I ordered! Where’s my pies 😡