Sonic Drive-In

Reviews

• CR

  cave rider

  Jan 24, 2026
  5.0
  Best service, friendly staff.Good food clean building
• CC

  Cheryl

  Oct 26, 2025
  1.0
  The corn dog I ordered was so black and burnt. It chipped my tooth. They did replace with a cheese burger but didn’t offer to help pay for the dentist at the platte city location. They seem to always have issues. I will drive to other location from now on.
• BD

  Brendan Dunn

  Oct 22, 2025
  1.0
  15 minutes for a medium drink
• BB

  Bb.J

  Oct 22, 2025
  1.0
  Why is it taking 20 minutes to receive one drink with no one else at the stalls? This isn’t the first time it’s been happening at this location even though it’s a pretty simple order… time to start letting mobile orders hit the drive thru.
• KR

  Kimberly Rogers

  Oct 19, 2025
  2.0
  It’s 10 a.m., game day, and my husband and I are heading into town for the KC Chiefs game. He’s not feeling breakfast, so we decide to swing by Sonic for lunch — because, you know, they *serve it all day*. We order two cheeseburgers, nothing fancy, and I even throw in a $4.11 tip. Not exactly Rockefeller money, but hey, it’s a cheeseburger run, not fine dining. We pull up, and the place is *dead*. Our order pops up on the screen as “on its way,” but then… nothing. Tumbleweeds. Two other cars pull in, then mysteriously leave without ordering — which, spoiler alert, was my first red flag. So I hit the red button and say, “Yes, I had an order and—” before I can even finish, the voice on the other end cuts me off with, “Yeah, you ordered lunch, so you’re going to wait.” Excuse me? I wasn’t asking for a five-course meal or a Michelin star review — just a cheeseburger. So I ask, “Okay… are you wanting to cancel it?” *Click.* She hangs up. No response. Just radio silence. At this point, I’m ready to leave because clearly, I’ve entered some alternate fast-food dimension. Then, out she comes — tray in hand — with a smile that could curdle milk, saying, “Oh, here’s your nice fresh burgers.” And that’s when it hit me: this right here is *exactly* what’s wrong with customer service today. As an HR manager for a multibillion-dollar company, I see this same attitude creeping into the workplace — entitlement mixed with a dash of “I hate my job.” Why is making a cheeseburger suddenly a personal affront? It’s literally the job. Breakfast, lunch, dinner — same grill, same paycheck. So yes, my Sonic experience was… memorable. I’d bet good money those other customers who peeled out of the lot weren’t leaving five-star reviews either. Something tells me this location’s complaint file is thicker than their milkshakes.