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McDonald's

3.4
(1782 reviews)

Business Details

2001 Prairie View Rd, Platte City, MO
64079, United States
(816) 858-2100
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2001 Prairie View Rd, Platte City, MO
64079, United States

Hours

Reviews

3.4
1,782 reviews
5 stars
570
4 stars
379
3 stars
311
2 stars
176
1 star
346

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude employees, incorrect orders, and poor customer service experiences.

Speed of Service

Many customers reported extremely slow service, with long wait times for both drive-thru and in-store orders.

Food Quality

Customers frequently mentioned cold, poorly prepared food, and incorrect orders, leading to dissatisfaction.

Cleanliness

Several reviews noted dirty tables and unsanitary conditions within the restaurant.

Management Issues

Feedback indicated poor management practices, including unprofessional behavior and lack of effective communication among staff.
  • RM
    Robert Mullikin
    4 days ago
    1.0
    No customer service unless it was drive thru. No body paying attention to people waiting to order at registers. Watch a door dash guy waiting for almost an hr. Drinks were incorrect. Mop room wide open trash was over flowing until a customer shoved it in. Tables were dirty. List could go on.
  • LL
    LaDena
    Feb 15, 2026
    4.0
    I don't like that we can't make our own drinks anylonger
  • JF
    Jessica Franzi
    Feb 6, 2026
    1.0
    Rude employees. Gives wrong order and refuses to fix it
  • MG
    Monica Gee
    Jan 31, 2026
    1.0
    We went through the drive through this morning and Dani (female) took our order she was very rude and disrespectful would not answer simple questions. I wondered if it was the same rude lady we encountered a couple of times before. We got to the window and sure enough it was the same nasty lady. I complained to shea she said she was a manager. Shea told us she would let her manager know. I’m writing this review because not only were we treated poorly but our order was wrong too!
  • BL
    Brandon Lockwood
    Jan 25, 2026
    1.0
    I know that one day I will die. I have faith that if I don’t make it through the pearly gates, I will be well prepared for the fires of hell because I unfortunately frequent this McDonald’s. (My kid likes the nuggets.) It’s like it’s everyone’s first day of work at this particular location. If this McDonald’s closed, I would throw a party in the parking lot. I’ve never been to prison but I’d rather eat Ramen à la Bubba than this trash. And the price? Dear god. It’s insane that this place stays busy. It’s not good, it’s not fast, it’s not cheap. Ronald McDonald would be rolling over in his grave. I’ve been robbed by the Hamburglar too many times.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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