McDonald's

3.4
1766 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2001 Prairie View Rd, Platte City, MO
64079, United States

Hours

Reviews

3.4
1,766 reviews
5 stars
569
4 stars
376
3 stars
309
2 stars
175
1 star
337

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Staff Attitude

Feedback indicated that staff members often displayed rude or unprofessional behavior, impacting customer satisfaction.

Food Quality

While some customers enjoyed the food, many complained about cold or poorly prepared items, leading to dissatisfaction.
  • JB
    Justin B
    Nov 3, 2025
    1.0
    This location has got to be one of the most consistently disappointing McDonald’s I’ve ever been to. I’ve given them chance after chance, but it’s the same story every time: wrong orders, missing items, and rude service. They’ve forgotten my Big Mac in a Big Mac Meal, left fries out of my kid’s Happy Meal, and somehow never manage to include the sauces I specifically request. The drive-thru speaker barely works, and even when you repeat yourself multiple times, the order still comes out wrong. To make matters worse, when I once pointed out that they forgot an order of fries, the manager had the nerve to question my honesty - until I showed her the receipt proving I was right. Unbelievable. And what’s with having to “pull around and wait” nearly every single visit? It’s fast food, not a scavenger hunt. The whole operation feels chaotic and unprofessional. At this point, the only fix would be to clean house - fire everyone and start over with a team that actually cares about doing their job right. Save yourself the frustration and drive a little farther to a McDonald’s that values its customers.
  • MH
    Maria Hampton
    Nov 1, 2025
    1.0
    I got my sandwich then waited 13 minutes for my coffee. Had to end up going inside to get it and it was just sitting there
  • JW
    Jason Wenzel
    Oct 31, 2025
    2.0
    Check your order before you leave. The past 4 experiences here have been poor to say the best. Our order is rarely correct when they give it to us, and the staff consistently uses curse words. I don't mind the language personally, but it is not something that should be said so freely in front of children.
  • BY
    Brynn Young
    Oct 28, 2025
    1.0
    I placed my order for 13 cookies at the kiosk and then a bus came in!! Waited for 40 minutes!!!! After everyone on the bus got their orders, I finally got my cookies. As the employee handed them to me she said sorry we had a bus. My response, I know I ordered BEFORE them. And walked out.
  • JR
    James Ratliff
    Oct 27, 2025
    5.0
    We arrived at McDonald's at about 9:25 on our way to the airport to pick up my niece. We were greeted at the register by smiling Pleasant young lady to which I explained that it would take us a minute to get our order together. She went back to the kitchen and assisted her co-workers with other orders coming through the drive-thru and we got our order together. When she came back she took her order and was very patient with us, understand my family can sometimes be challenging when ordering. But the service was fantastic she was sweet and polite all the way through. When our food came out she got it to us make sure we had our ketchup, and salt. She made sure that we were all squared away. When we finally take the table out of all the empty tables in the restaurant at the time we sat down it was clean white, and looking around they were all cleaned and wiped, kudos to the crew. The food couldn't have been hotter and fresher, it was very obvious it had just been made. Everything was delicious and fantastic the service was great. Thank you so much Faith for the service you gave me and my family.

Frequently Asked Questions About McDonald's

What are the McDonald's Platte City location's regular dining hours?

The McDonald's at 2001 Prairie View Rd, Platte City, MO is open from 5:00 AM to 11:00 PM every day of the week.

When is the drive-thru at McDonald's Platte City open?

The drive-thru operates daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.