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Jimmy John's

3.7
(244 reviews)

Business Details

2302 Running Horse Rd, Platte City, MO
64079, United States
(816) 431-3009

About

Sandwich Restaurant

Location

Jimmy John's
2302 Running Horse Rd, Platte City, MO
64079, United States

Hours

Reviews

3.7
244 reviews
5 stars
109
4 stars
47
3 stars
28
2 stars
16
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and staff being disinterested or inattentive.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

While some praised the freshness and taste of the sandwiches, others noted inconsistencies in portion sizes and quality.

Staffing Problems

Several reviews mentioned understaffing and operational issues, affecting service and availability.

Positive Experiences

Despite the negatives, some customers highlighted friendly staff and good food, indicating that there are positive experiences at this location.
  • MM
    Mike Mendiola
    Feb 20, 2026
    5.0
    There was a mix up with a delivery order, and the store quickly and easily offered me a refund. EXCELLENT customer service!
  • GJ
    George Jamoh
    Feb 13, 2026
    5.0
    I've been meaning to leave a 5 star review for our Platte City Jimmy John's for a long time, so this is long overdo. In my opinion this is the best location in terms of freshness, friendly workers, great service and an immaculate restaurant. Their turkey, smoked ham, and cheddar cheese are the best quality I've found in any sandwich shop. We're very fortunate to have it.
  • DS
    Directress Studio
    Dec 24, 2025
    5.0
    Super fast and very friendly crew! Thanks!
  • JS
    Julian Seyal
    Nov 14, 2025
    1.0
    Waited 20 minutes in line car did not move. Only one staff member working in the store waited 15 more minutes in the store and just left without ordering.
  • CK
    Casey King
    Nov 7, 2025
    1.0
    I ordered for delivery at 654 pm, waited and waited for about an hour. I tried to call 3 times and no answer. I finally gave up and drove to the store. Went to the drive thru and sat there for a minute and no one said anything. I drove up to the windows which were open. Yelled in to the employee, who had headphones in. He finally heard me and came over. I told him about my order and his response was, "Oh yeah, I ran out of bread and couldn't deliver your order. I only have wraps. " I got no notification of this. They were just going to charge us and not notify or bring any food. Incredibly disappointed in this transaction that occurred with this store. They need to do better.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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