Jimmy John's

3.6
241 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2302 Running Horse Rd, Platte City, MO
64079, United States

Hours

Reviews

3.6
241 reviews
5 stars
107
4 stars
46
3 stars
28
2 stars
16
1 star
44

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and staff being inattentive or disinterested.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwiches.

Food Quality

While some customers praised the food quality, others noted inconsistencies, such as too much bread and not enough meat.

Staffing Problems

Several reviews mentioned understaffing, leading to poor service and closed drive-thru operations.

Positive Experiences

Despite the negative feedback, some customers had positive experiences with friendly staff and good food.
  • DS
    Directress Studio
    Dec 24, 2025
    5.0
    Super fast and very friendly crew! Thanks!
  • JS
    Julian Seyal
    Nov 14, 2025
    1.0
    Waited 20 minutes in line car did not move. Only one staff member working in the store waited 15 more minutes in the store and just left without ordering.
  • BK
    Bobby Kielman
    Nov 10, 2025
    1.0
    Little girl at counter IGNORED me. I stood there for at least 2 minutes. She definitely saw me. She was only one there,but so was I. LAZY Girl!!!!
  • RP
    Robert Porter
    Nov 9, 2025
    4.0
    Good place for a sandwich. Nice menu selection and accommodations for gluten intolerance.
  • CK
    Casey King
    Nov 7, 2025
    1.0
    I ordered for delivery at 654 pm, waited and waited for about an hour. I tried to call 3 times and no answer. I finally gave up and drove to the store. Went to the drive thru and sat there for a minute and no one said anything. I drove up to the windows which were open. Yelled in to the employee, who had headphones in. He finally heard me and came over. I told him about my order and his response was, "Oh yeah, I ran out of bread and couldn't deliver your order. I only have wraps. " I got no notification of this. They were just going to charge us and not notify or bring any food. Incredibly disappointed in this transaction that occurred with this store. They need to do better.