Tropical Smoothie Cafe

Reviews

• BT

  Burnout TV

  Nov 5, 2025
  1.0
  Don't even bother with this location, go to spfld. The teenage girls that work here do not care about making quality food
• HB

  Heather Burns

  Oct 7, 2025
  1.0
  Absolutely hate this place. I made an online order at 8pm Came inside and sat at 8:10 pm waited til 8:30 still no food. So I waited 30 mins to not even get my food. I only ordered a yogurt . The 2 girls were complaining about working. They helped 5 cars in line. I then went thru the line and asked for a refund for my online order. They said I would have to come back the next day because no manager was there. ( no okay with any returant to not have a manager on duty) I was an assistant manager of Wendy's and this isn't allowed for any corporation.) I don't understand why they helped drive thru instead of a mobile order first. It's not fair.
• AH

  Andrew Hulbert

  Sep 28, 2025
  4.0
  This review is all about the service not the food or smoothies they are always on point my problem is with staff not being properly trained on promotions and arguing with not only a paying customer but a paying customer that visits atleast 3 times a week please learn the promotions
• BB

  Baylor Boyd

  Sep 22, 2025
  1.0
  Food and smoothies are just fine. Customer service and decent human conversation abysmal! The staff will not greet you when you arrive at the counter or drive through and when you thank them when leaving they will not respond. I’ve never encounter a consistent group of people who seem to hate the world and hate their customers. Their service is never worth tipping
• RM

  RUTH MCGRAWSNOOK

  Aug 15, 2025
  1.0
  The food is great and smoothies but watch that the staff don’t add tips on your card without approval!! When today I order food and drink and was given a total 13.10 them when I went up to drive thru window I was asked what I was using for payment and I said card and handed the female staff my card! She charges it and took a while then asked If I wanted receipt ! I said yes and she gave me card and receipt! To my surprised my total charged had an added tip!(more than 2.00 dollars) I was not asked for a tip nor authorized it! Well I don’t like being taken advantage of so I address it with the young staff appropriately! She never said sorry but told the manager I’m guessing the manager who later came to the window and stated so you want this charge back in your card! I said Yes I never authorized it and it’s very Rude to do this to your customers! The female stated the staff just hit the wrong button! It was a Mistake! Again there was No apology! I understand mistakes happen I just am Not sure I believe it! Have the younger generation lost their manners! The manager female stated to be do you want it back on your card!!!! Of course I did but I had no time to sit and wait for the exchange! I’m appalled that the manager female didn’t say sorry about the whole issues! My thoughts are how many other customers that trust them have assume they never added a Tip! It’s the principle about it all! No one even said the first girl was new or we are really sorry otherwise I would have dropped it!!! I have been there many times and never been asked are you paying with card or cash! The Trust and customer service was so lacking! I was appalled this place didn’t take ownership of their So call Mistake !!!! Please be aware and treat customer better please!

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