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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Ozark, MO. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1108 West Jackson for the ultimate SONIC experience!
Customers frequently reported rude or unhelpful staff, long wait times, and difficulty getting orders right.
Food Quality
Many reviews highlighted inconsistent food quality, including cold items, incorrect orders, and poorly prepared food.
Positive Experiences
Some customers praised specific employees for exceptional service and noted that food was good on certain occasions.
Order Accuracy
Numerous complaints about missing items, incorrect orders, and issues with customization requests.
Cleanliness and Environment
The location was noted for being clean, but service speed and staffing issues detracted from the overall experience.
PC
Patrick Coleman
1 day ago
2.0
Order Ranch and Cheese sauce. Receive Groovy Sauce and no cheese sauce. It's annoying how something this small can make me never want to go to a specific location ever again.
HH
Harley
Feb 6, 2026
1.0
I had called and when I asked if they had got my order and they said no the first time they were very polite at first but when I called probably 20 minutes later and some guy had answered and I asked if they had got my order yet he was completely rude and said no we still haven't gotten your order so food is amazing but the people that work there are rude
DT
Darrin Taylor
Jan 14, 2026
1.0
They dont put sauce in the bags at all. I have been here so many times, every. single. time. I have to ask for them to go back and get marinara sauce for cheese sticks and syrup for French toast sticks. Extremely annoying when I forget and go home and I have no sauce. I wasn't going to post a review but it just keeps happening
AS
Amber Sisk
Jan 9, 2026
1.0
I ordered a SS Bacon Cheeseburger and instead i got the SS Double Cheeseburger. We spent 40$ there and are very upset as well as frustrated with sonic. we go there quite frequently and this just keeps happening.
RM
Robert Mclaren
Dec 26, 2025
1.0
To the Sonic on Jackson St. Ozark, Missouri! The last time I was there, My foot long coney weener was as hard as a wood stick and dry, and I didn't find out till I was back at work and tried to eat it! It was about as big around as my pinky, and I threw it out! Absolutely the worst Sonic I've ever been too! DO BETTER Y'ALL!