Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Oak Grove Subway® Restaurant at 200 S Broadway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality varied significantly, with some praising friendly and efficient staff, while others reported rude and unprofessional behavior from employees.
Food Quality
While many customers enjoyed the food and freshness of ingredients, there were complaints about incorrect orders, unsanitary conditions, and poor sandwich preparation.
Cleanliness
Several reviews highlighted the cleanliness of the store, but there were also reports of unsanitary practices, such as hair found in food.
Staff Attitude
The attitude of staff was inconsistent; some customers noted friendly and helpful interactions, while others experienced rudeness and a lack of professionalism.
Order Issues
Multiple customers reported issues with online orders, including missing items and poor handling of complaints.
HM
heather mcleod
Sep 26, 2025
5.0
I just wanted to give a shout out to the employees working last night . Every thing was great. Super nice, sandwiches were made perfect and everything was super clean .
KS
Knarf S
Aug 8, 2025
5.0
Good food friendly,efficient employees.
KP
Katherine Phippen
Feb 19, 2022
1.0
I ordered an online order through the subways website. I went to go pick up my order and when I got there I went in and they said they hadn't received the order. I showed them my PayPal transaction with their store location. The associate contacted the manager that was not in the store for Instructions on what to do.
She advised me absolutely nothing said that they would not make the food because they did not receive their order and they would not refund me because they did not receive the order.
Not sure what kind of customer service Subway teaches their managers, and employees. Years ago the way I was trained on management skills, with years in the restaurant business is when a customer is showing you they paid for food online you makes the food. I had a email from paypal showing my order and a receipt with there store number on it. I had my child that just came from a emergency dental situation who wanted Subway for dinner.
Neither the associate or the manager offered to look through their system to find out where my order went. A few days after when I had called to try to resolve this still no manger in store. None of the employees could help to resolve where my order went, or offer any help or a refund. I'm now going through PayPal to get a refund.