McDonald's

3.0
1120 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4001 Crusher Dr, O Fallon, MO
63368, United States

Hours

Reviews

3.0
1,120 reviews
5 stars
276
4 stars
227
3 stars
194
2 stars
99
1 star
324

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.

Food Quality

Several customers noted that the food was often cold, stale, or poorly prepared, leading to dissatisfaction with their meals.

Customer Service

Numerous reviews mentioned rude or unprofessional staff, with a lack of attention to customers and poor handling of complaints.

Cleanliness

While some customers appreciated the cleanliness of the establishment, many others reported dirty tables and unsanitary conditions.
  • CW
    Chris Wilhite
    5 days ago
    1.0
    Truly is one of the worst McDonald’s in the whole entire St. Louis area, sorry. Majority of the time I DoorDash or go thru the drive thru, the order has been completely wrong.
  • RB
    Roshea Bost
    Jan 3, 2026
    1.0
    I ordered a fish filet. The smell when I unwrapped it was horrible and rotten. The bun was stale and burnt. Cheese was hard and discolored.
  • EE
    Emerson
    Dec 17, 2025
    1.0
    Woman at the windows said goodbye as if the order she handed out the windows was complete. Of course I drive away. I get 20 minutes away only to realize my child's meal was not present in the bag. Then upon calling they said oh it is here on the counter as if I'd drive back to get a cold meal. They cannot refund a meal. And they dont have a way to give refunds. So I didn't get a meal and you refuse to give me my food back. That is great customer service.
  • 99
    9second87GN
    Dec 11, 2025
    1.0
    This was the craziest drive thru order ever! I ordered a Big Mac Meal with a Sprite, a double cheeseburger, a McDouble meal with a Coke . I get to the window for my order and get handed a Big Mac in a bag. I told her that this is not all of my order. I proceed to tell her and she asks for my receipt, which I was not given, but luckily I paid with my debit card and was able to show her that I paid $22.32 for my order. She said I think we gave your order to the person that was in front of you. We will have to remake your order as I have the receipt. was asked to pull up...5 more vehicles come through the lanes and finally someone comes out. 3 large Cokes, I sent her back for a Sprite and only needed 1 Coke. She comes back I quickly go through the bag and think that we are good. I get home, the McDouble is a McChicken with lettuce only, the Big Mac has no lettuce, no sauce. The double cheese is missing ketchup and mustard. The entire order is completely cold as well. I ended up with 3 4piece nuggets as well as 3 small fries. Unbelievable!! Very poorly run place. Food went in the trash. Avoid this location at all costs !! Will be contacting my bank in the morning for a dispute.
  • JK
    Jack Kudla
    Dec 11, 2025
    2.0
    Took forever for me to get through the drive through. And then at the first window, the lady wouldn’t even open it up to tell me to keep going or ask me if I wanted a receipt. Terribly rude. I’m not surprised at all at the reviews of this place. Absolutely deserves it. I hope they can find some new management and new people here. It just doesn’t live up the McDonald’s typical quality.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.

When is the drive-thru available at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on weekends.