Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
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Numerous customers reported rude and unhelpful staff, with several mentioning poor management and negative interactions.
Food Temperature
Many reviews highlighted issues with food being served cold or stale, with some customers receiving incorrect or poorly prepared orders.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported dirty conditions and poorly maintained facilities.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and inadequate responses from staff when addressing these problems.
Positive Experiences
Despite the negative feedback, some customers noted positive experiences with friendly staff and good food quality at certain times.
GA
Gary Amelong
Oct 19, 2025
1.0
I can only assume that the manager's trying to lower his food costs for his own bonus. No other reason to serve a chicken sandwich that was literally cold to the touch. This thing was a minimum of 3 hours old. Like, did they find it on the floor behind the fryer or something?
DM
Dan Milburn
Oct 3, 2025
1.0
Whether you go to Tokyo Japan or the most unknown town of Missouri you will get the same mcdonald's hamburger anywhere. The difference you hope to find is exceptional service and that is not something you will find at this location.
We have to order our fries with no salt just so we get them somewhat fresh and we always ask for extra salt (at the window) so that we can have the salt on our fries that are now fresh. Feeding a family of 4 we asked for extra salt as they tell us to pull around to the front as they always do. We get down the road to find that they gave us a "single" salt packet. So we went back and I went in to ask the manager, I said "I asked for extra salt and you gave me one salt packet." She very sarcastically in this high pitch condescending voice said well i didn't mean to upset you sir, would you like some more and handed me "2 more." I wasn't expecting a handful of salt or anything but you may figure that throwing 4 or 5 in a bag wouldn't be the end of the world.
I grabed a couple more out of the bin she was pinching from and walk off, just to hear in that same condescending voice "your welcome sir!"
No I wasn't "welcome" if I was welcome I wouldn't have had to drive back to the store and walk in and get what I came to the drive through to get.
It's important to hear this because these are the interactions that a lot of the time most of us wouldn't post about and others wouldn't know the truth about the kind of people they would end up having to interact with and the type of service they would have to deal with.
DK
Donna kay
Sep 26, 2025
5.0
Best Iced coffee I've ever had at a McDonald's 💯
DW
Donna “DKay” W
Sep 26, 2025
5.0
Who ever made my iced French vanilla coffee did amazing?!
By far the best I've had at any McDonald's 💯
JL
Joshua Lillis
Sep 1, 2025
1.0
Staff is incredibly rude and incompetent. My order is placed at the McDonald's app before breakfast had ended for counter puckup. This is not the first time I have done this through the application at this particular restaurant and during all previous visits my order was sitting inside at the counter. When I arrived approximately 3 minutes after 10:30, I was informed that because I was not there by 10:29 my order had been removed and canceled. When I asked why the order wasn't just left on the counter since it had been less than 5 minutes, they just shrugged and said sorry we don't have it you have to leave.
What are the regular opening hours of McDonald's in O'Fallon, MO?
McDonald's in O'Fallon, MO is open from 5:30 AM to 11:00 PM Monday through Thursday, and Sunday, with extended hours until 4:00 AM on Friday and open 24 hours on Saturday.
Does this McDonald's location offer delivery services?
Yes, this McDonald's location offers delivery services including same-day and no-contact delivery.
Is drive-thru available at this McDonald's, and what are the hours?
Yes, a drive-thru is available and operates from 5:30 AM to 11:00 PM Monday through Thursday and Sunday, 24 hours on Saturday, and until 4:00 AM on Friday.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order using the McDonald's App available on both Apple's App Store and Google Play Store.
What services does this McDonald's location offer to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 101 McDonald Lane, O'Fallon, MO 63366, USA.
What nearby places can I visit after dining at McDonald's on McDonald Lane?
Nearby places include Redbox for movie rentals, Stefanina's Pizzeria for Italian dining, and the St Louis MO Gateway Arch for sightseeing.
Are there automotive services near McDonald's where I can take care of car repairs?
Yes, nearby automotive services include The Body Shop, AutoTire Car Care Centers, Tire Choice Auto Service Centers, Kelly Tires, Meineke Car Care Center, and Midas for various car repairs and tire services.
Can I find other food options close to McDonald's on McDonald Lane?
Yes, nearby food options include McAlister's Deli for sandwiches, Bob Evans for American cuisine, and Arby's for fast food burgers and sandwiches.