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Brand Certified

Chipotle Mexican Grill

3.7
(1358 reviews)

Business Details

112 Laura K Dr, O Fallon, MO
63366, United States
(636) 240-7276

About

Mexican Restaurant
Chipotle OFallon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
112 Laura K Dr, O Fallon, MO
63366, United States

Hours

Reviews

3.7
1,358 reviews
5 stars
634
4 stars
256
3 stars
131
2 stars
95
1 star
242

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was consistently dirty, with overflowing trash, dirty tables, and unclean food prep areas.

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

There were numerous complaints about the food quality, including undercooked rice, small portions, and stale ingredients.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in performance.
  • MA
    Mustafa Arslan
    Feb 24, 2026
    1.0
    I DO NOT UNDERSTAND HOW THIS LOCATION HAS NOT BEEN SHUT DOWN BY CORPORATE!!!!!!!! ITs so Bad that it makes EVERY CHIPOTLE LOCATION LOOK BAD BY ASSOCIATION!!!! GARBAGE LOCATION!!!!! My order was about half an hour later than the pickup time..... And then they didnt have half of my order in the bag...... when I went back for them to make the rest of my order they did it incorrectly...... Wasted over an hour of my time over all and the fuel to drive back and forth COMPLETELY DEFEATS THE PURPOSE OF BUYING FAST FOOD..... I PAY FOR CONVENIENCE!!!! I could have made the tacos/ burritos myself from scratch for less money in less time than this fiasco took!!!! I will actively tell everybody i know to avoid this location AT ALL COSTS and I will not update this review or take it down until I receive a FULL REFUND FOR THE ORDER I PLACED ON 02-24-2026!!!!! SHAME ON THE STAFF HERE AND SHAME ON THE MANAGEMENT FOR NOT IMMEDIATELY OFFERING A REFUND FOR THIS TYPE OF NONSENSE!!!!!! SHAME SHAME SHAME!!!!!!!! AVOID IF YOU CAN!!!! BUYER BEWARE!!!!!! Guess I should've read the reviews for this location rather than trusting Chipotle would be decent....... EVERYBODY IS CALLING CORPORATE on this location!!!! I will be calling them too if I don't get a FULL REFUND AND APOLOGY by 02-26-2026.......... Thats 48hrs to make it right
  • SM
    Suzie Mueller
    Feb 18, 2026
    5.0
    I really enjoy this Chipotle location for the service and food. The burrito bowls are always fresh, and I love using the app—it’s super convenient. Every time I go in, the staff at the counter is incredibly helpful and quick to point me toward my pickup order. They also have a great little patio which is perfect for nice days. The only downside is the parking and access. The lot is a bit of a nightmare; people drive way too fast or take turns too wide, making it feel a little unsafe. Getting in and out of the complex can be a challenge, so just be careful when you’re driving in
  • GM
    Grace Moss
    Feb 14, 2026
    1.0
    Boyfriend picked food, came back from work to eat said chipotle, opened the bag, not the right food. I didn’t care I just wanted my food. I went back at 10:25pm, I understand it’s late but I just wanted my right food after working all day. The doors were closed at 10:25pm. I stood outside, employees could obviously see me. Looked at me smiled, talked to one other and walked to the back. I’ll be back in the morning and I’m calling corporate!
  • BB
    Ben B
    Feb 10, 2026
    1.0
    Small portions. Go to a different chipotle.
  • LG
    Lucas Garrett
    Feb 5, 2026
    2.0
    Came in around midday and the workers just had an attitude for no apparent reason. It would be somewhat understandable if it was minutes before closing or I was hostile with them, but I was very nice.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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