I’m a regular take-out customer for their Soups (love it, usually), but this Panera location has completely dropped the ball twice now.
On March 6, I ordered a Broccoli Cheddar Soup with a bread bowl on the side (yes, I know it’s an upcharge, and that’s fine—I paid the extra). Got home, no bread bowl in the bag. Called the store, drove back, and they gave me one. First time? Mistakes happen, I let it go.
Today, March 7—exact same order, exact same issue. Charged for the bread bowl again, but it was missing from my take-out bag. Tried calling multiple times (phone just rings and rings, no answer at all). No one picks up. Didn’t feel like driving back a second time in two days for something I already paid for.
This isn’t a one-off error; it’s a pattern of taking my money for an item they consistently forget to include, then being unreachable when I try to fix it. If you’re doing take-out here, double-check your bag before leaving—and good luck getting anyone on the phone if something’s wrong.
Panera corporate needs to address training or whatever is causing this at this location. Won’t be returning until I hear things have improved. Disappointed, especially since the soup itself is still good when you actually get what you ordered.
Avoid the hassle—order elsewhere or eat in to watch them pack it.